Student Financial Services Representative

4 weeks ago


Chester, Cheshire, United Kingdom Widener University Full time

Widener University is seeking a highly skilled and customer-focused Student Financial Services Representative to join our team in the Office of the Bursar/Enrollment Services. This full-time, in-person role is responsible for providing exceptional support to students, staff, and faculty with financial aid, bursar, and registrar transactions. The ideal candidate will possess excellent communication and organizational skills, with the ability to handle multiple tasks simultaneously and maintain confidentiality.

Key Responsibilities:

  • Provide high-quality customer service to students, staff, and faculty, responding to a wide range of inquiries and resolving issues in a timely and professional manner.
  • Process student financial aid, bursar, and registrar transactions, including add/drop of classes, meal plan changes, and student employment contracts.
  • Initiate, review, and update student accounts for financial assessment and payment transactions.
  • Prepare and reconcile daily cash receipts for the head cashier.
  • Assist with data entry, student employment contract dispensing, and Enrollment Management form processing.

Requirements:

  • High school diploma or equivalent.
  • Customer service experience in an office environment, preferably in higher education.
  • Excellent communication and organizational skills, with the ability to handle multiple tasks simultaneously.
  • Proficiency in Microsoft Office Suite and web-based software.
  • Ability to maintain confidentiality and interact effectively with students, staff, faculty, and external constituents.

Preferred Qualifications:

  • Experience using Ellucian/Colleague software.
  • Customer service experience in higher education, especially financial services.

Widener University is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to fostering an inclusive community where faculty, staff, and students from various backgrounds can thrive.



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