Student Financial Services Representative

3 weeks ago

Chester, Cheshire, United Kingdom Widener University Full time

Widener University is seeking a Student Financial Services Representative to join our team in the Office of the Bursar/Enrollment Services. This role is responsible for providing exceptional customer service to students, staff, and faculty, handling financial aid, bursar, and registrar transactions, and answering a wide range of questions.

Duties and Responsibilities:

  • Provide high-quality customer service to all constituents, including prospective and current students, their families, and partners on campus.
  • Process student and departmental cash and check payments, and facilitate changes in meal plans and student employment contracts.
  • Advise students, staff, and special program participants regarding financial status processes, procedures, and requirements.
  • Initiate, review, and update student accounts for financial assessment and payment transactions.
  • Prepare and reconcile daily cash receipts for the head cashier.

Secondary Responsibilities:

  • Data enter course schedules as needed.
  • Dispense student employment contracts.
  • Receive, process, and disburse all pertinent Enrollment Management forms.
  • Instruct students on web-based transactions, resolve holds on student records, and other duties as assigned.

Minimum Qualifications:

  • High School Diploma or equivalent.
  • Customer service experience in an office environment preferred.
  • Demonstrated excellent communication and organizational skills.
  • Demonstrated significant attention to detail.
  • Experience in demonstrating diplomacy, tact, and confidentiality in dealing with students and faculty.
  • Proficiency in the Microsoft Office Suite (Word, Excel, Outlook, etc.).
  • Demonstrated ability in web-based software, e-mail, and using the Internet.
  • Must be organized, flexible, and able to handle multiple tasks simultaneously.
  • Superior interpersonal skills and excellent oral and written communication skills.
  • Demonstrated ability to interact effectively with students, staff, faculty, and external constituents.

Preferred Qualifications:

  • Experience using Ellucian/Colleague software.
  • Customer service experience in higher education, especially financial services.
  • Experience in front-line service roles.

Physical Requirements and/or Unusual Hours:

  • Ability to work at a computer for extended periods of time.

Widener University is an equal opportunity employer and is committed to providing equal educational and employment opportunities for all persons without regard to age, color, national origin, race, religion, disability, veteran status, sex, sexual orientation, gender identity, genetic information, or status as a protected veteran.

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