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Senior Relationship Manager

2 months ago

London, Greater London, United Kingdom Privalgo Full time
About the Role

We are seeking a highly skilled and experienced Senior Relationship Manager to join our team at Privalgo. As a key member of our sales team, you will play a pivotal role in fostering and maintaining strong, long-term relationships with our clients.

Key Responsibilities
  • Relationship Management: Develop and nurture strong relationships with key clients to drive sales and achieve revenue targets. Understand client needs and provide tailored solutions to enhance customer satisfaction and retention.
  • Product Knowledge: Hands-on experience related to Foreign Exchange and International Payments and hedging enabling you to be an expert on how these processes work. Your acquired knowledge and skills that allow you to navigate the world of foreign exchange. Making smart decisions and providing your clients with solutions is key.
  • Revenue Growth: Drive revenue growth both individually and within the team by leveraging industry knowledge, strategic sales techniques, and strong leadership skills. Identify and capitalize on new business opportunities to expand the client base and increase market share.
  • Leadership & Inspiration: Demonstrate strong leadership through effective coaching and mentoring, inspiring and motivating team members to achieve their best performance in a dynamic and competitive market. Serve as a role model and source of inspiration for the team, embodying the company's principles.
  • Continuous Learning & Improvement: Support continuous learning and improvement initiatives by advocating for ongoing training, staying updated on and sharing the latest industry trends and developments. Encourage a culture of continuous improvement within the team.
  • Best Practice: Uphold and promote best practices within the company, ensuring alignment with industry standards and fostering a positive, collaborative work environment. Ensure compliance with FCA regulations and company policies in all sales activities.
  • Marketing: Work closely with the marketing team to align on strategies and initiatives that support client acquisition and retention. Provide feedback and insights from client interactions to help shape marketing campaigns and materials.
  • CRM & Reporting: Utilize the Customer Relationship Management (CRM) system to maintain accurate and up-to-date client information and track sales activities. Generate and analyze reports on sales performance, client interactions, and market trends to inform strategic decisions.
Requirements
  • An experienced professional with 7 years of industry experience within a senior FoH role.
  • CF30 qualified and CISI charted member.
  • A growth mindset, with the resilience, drive, and ambition we need to keep being successful.
  • A natural thought leader with a passion for coaching and mentoring others.
  • Confidence is key. You'll need to challenge senior management to think from the client lens.
  • The pace at Privalgo is fast. You'll need to ensure you can keep up.
  • We want you to be accountable and hold others accountable too.
  • Last but not least, we want you to be your authentic self.