Current jobs related to Service Desk Engineer - Exeter, Devon - Modern Networks Ltd
-
Service Desk Engineer
4 weeks ago
Exeter, Devon, United Kingdom AllPoints Fibre Networks Limited Full timeAbout the RoleWe are seeking a skilled Service Desk Engineer to join our IT team at AllPoints Fibre Networks Limited. As the face of our IT team, you will be responsible for providing exceptional service desk support and ensuring a positive and efficient experience for our customers.Key ResponsibilitiesProvide technical support and resolve issues related to...
-
Service Desk Engineer
1 month ago
Exeter, Devon, United Kingdom AllPoints Fibre Networks Limited Full timeAbout the RoleThe Service Desk Engineer at AllPoints Fibre Networks Limited is the primary point of contact for IT-related inquiries and issues. This role is part of a collaborative IT department based in Exeter, responsible for delivering exceptional service to our customers.Key ResponsibilitiesProvide timely and effective support to customers, ensuring a...
-
Service Desk Engineer
4 weeks ago
Exeter, Devon, United Kingdom AllPoints Fibre Networks Limited Full timeAbout the RoleThe Service Desk Engineer at AllPoints Fibre Networks Limited is the primary point of contact for IT-related inquiries and issues. This role is part of a collaborative IT department based in Exeter, responsible for delivering exceptional service to our customers.Key ResponsibilitiesProvide timely and effective support to customers, ensuring a...
-
Service Desk Engineer
4 weeks ago
Exeter, Devon, United Kingdom AllPoints Fibre Networks Limited Full timeAbout the RoleThe Service Desk Engineer at AllPoints Fibre Networks Limited is the primary point of contact for IT-related inquiries and issues. This role is part of a collaborative IT department based in Exeter, responsible for delivering exceptional service to our customers.Key ResponsibilitiesProvide timely and effective support to customers, ensuring a...
-
Service Desk Engineer
4 weeks ago
Exeter, Devon, United Kingdom AllPoints Fibre Networks Limited Full timeAbout the RoleThe Service Desk Engineer at AllPoints Fibre Networks Limited is the primary point of contact for IT-related inquiries and issues. This role is part of a collaborative IT department based in Exeter, responsible for delivering exceptional service to our customers.Key ResponsibilitiesProvide timely and effective support to customers, ensuring a...
-
Service Desk Analyst
4 weeks ago
Exeter, Devon, United Kingdom Mears Full timeAbout the RoleWe are seeking a skilled Service Desk Analyst to join our team in Exeter. As a Service Desk Analyst, you will be responsible for providing high-quality first-line IT support to customers, resolving IT issues and requests in a timely and professional manner.Key ResponsibilitiesProvide phone support and escalate issues as necessary to ensure...
-
Service Desk Analyst
3 weeks ago
Exeter, Devon, United Kingdom Mears Full timeWe are seeking a skilled Service Desk Analyst to join our team at Mears. As a Service Desk Analyst, you will be responsible for providing high-quality first-line IT support to our customers. This will involve qualifying, investigating, and resolving IT issues and requests in line with agreed Service Levels.Key responsibilities will include:Providing a...
-
Service Desk Analyst
2 weeks ago
Exeter, Devon, United Kingdom Mears Full timeMears seeks a skilled Service Desk Analyst to join our dynamic IT team in Exeter. As a key member of our Service Desk, you will provide high-quality first-line IT support to customers, resolving a wide range of technical issues in a professional and courteous manner. Your primary responsibilities will include: * Providing phone support to customers, using...
-
Service Desk Analyst
4 weeks ago
Exeter, Devon, United Kingdom Mears Full timeAbout the RoleWe are seeking a highly skilled Service Desk Analyst to join our team in Exeter. As a Service Desk Analyst, you will be responsible for providing first-line IT support to our customers, resolving technical issues, and escalating complex problems to senior technicians.Key ResponsibilitiesProvide high-quality first-line IT support to customers...
-
Service Desk Analyst
4 weeks ago
Exeter, Devon, United Kingdom Mears Full timeAbout the RoleWe are seeking a highly skilled Service Desk Analyst to join our team in Exeter. As a Service Desk Analyst, you will be responsible for providing first-line IT support to our customers, resolving technical issues, and escalating complex problems to senior technicians.Key ResponsibilitiesProvide high-quality first-line IT support to customers...
-
Service Desk Analyst
4 weeks ago
Exeter, Devon, United Kingdom Mears Full timeAbout the RoleWe are seeking a highly skilled Service Desk Analyst to join our team in Exeter. As a Service Desk Analyst, you will be responsible for providing first-line IT support to our customers, resolving technical issues, and escalating complex problems to senior technicians.Key ResponsibilitiesProvide high-quality first-line IT support to customers...
-
Service Desk Analyst
4 weeks ago
Exeter, Devon, United Kingdom Mears Full timeAbout the RoleWe are seeking a highly skilled Service Desk Analyst to join our team in Exeter. As a Service Desk Analyst, you will be responsible for providing first-line IT support to our customers, resolving technical issues, and escalating complex problems to senior technicians.Key ResponsibilitiesProvide high-quality first-line IT support to customers...
-
Service Desk Support Specialist
3 weeks ago
Exeter, Devon, United Kingdom Mears Full timeWe are seeking a skilled Service Desk Analyst to join our busy and demanding IT Service Desk in Exeter. As a Service Desk Analyst, you will be responsible for handling and resolving IT issues and requests, providing first-line support to users within the Mears Group.The ideal candidate will have experience working in a similar Service Desk Analyst role, with...
-
Service Desk Support Specialist
2 weeks ago
Exeter, Devon, United Kingdom Mears Full timeAbout the Role:We are seeking a skilled Service Desk Analyst to join our busy and demanding IT Service Desk in Exeter. As a Service Desk Analyst, you will be responsible for handling and resolving calls/tickets, providing first-line support to users within the Mears Group.Key Responsibilities:Provide high-quality first-line IT support service to...
-
Service Desk Analyst
3 weeks ago
Exeter, Devon, United Kingdom Mears Full timeAbout the Role:We are seeking a skilled Service Desk Analyst to join our team in Exeter. As a Service Desk Analyst, you will be responsible for providing high-quality first-line IT support to our customers, handling and resolving IT issues and requests in a timely and professional manner.Key Responsibilities:Provide first-line IT support to customers via...
-
Front Desk Administrator
5 days ago
Exeter, Devon, United Kingdom Alexander House Care Home Full timeJob Title: Front Desk AdministratorAbout the Role:We are seeking a skilled and friendly Front Desk Administrator to join our team at Alexander House Care Home. As the first point of contact for residents, visitors, and staff, you will provide exceptional customer service and create a warm welcome environment.Key Responsibilities:• Manage incoming mail,...
-
Design Service Specialist
4 weeks ago
Exeter, Devon, United Kingdom Xerox Corporation Full timeJob SummaryXerox Corporation is seeking a highly skilled Design Service Technician to join our team. As a key member of our service delivery team, you will be responsible for providing exceptional support to our clients in the Exeter area.Key ResponsibilitiesDiagnose and resolve level 2 incidents and aim to meet response and resolution within predetermined...
-
Design Service Specialist
4 weeks ago
Exeter, Devon, United Kingdom Xerox Corporation Full timeJob SummaryXerox Corporation is seeking a highly skilled Design Service Technician to join our team. As a key member of our service delivery team, you will be responsible for providing exceptional support to our clients in the Exeter area.Key ResponsibilitiesDiagnose and resolve level 2 incidents and aim to meet response and resolution within predetermined...
-
Aesthetic Field Service Engineer
4 weeks ago
Exeter, Devon, United Kingdom Xerox Corporation Full timeJob SummaryAs a Field Service Engineer at Xerox Corporation, you will play a critical role in providing exceptional support to our customers in the Exeter area. Your primary function will be to respond to customer IT support calls in a polite and efficient manner, utilizing your technical expertise to resolve issues and provide user guidance.Key...
-
Front Desk Associate
3 weeks ago
Exeter, Devon, United Kingdom Mercure Exeter Rougemont Hotel Full timeMercure Exeter Rougemont Hotel is seeking a skilled Receptionist to provide exceptional customer service and support to our guests. As a key member of our front desk team, you will be responsible for ensuring a smooth and efficient check-in and check-out process, handling guest queries and concerns, and maintaining a high level of customer satisfaction.Key...
Service Desk Engineer
2 months ago
We are seeking a highly skilled Service Desk Engineer to join our team at Modern Networks Ltd. As a key member of our 2nd Line Support team, you will be responsible for providing technical escalation support to our 1st Line team and ensuring that complex issues are resolved efficiently and effectively.
Key Responsibilities- Provide technical escalation support to 1st Line team members and ensure that technical escalations to 3rd Line are informative and precise.
- Respond to escalated, complex, and high-impact issues within Service Level Agreements (SLAs).
- Assist in ensuring due diligence is given to security and backup procedures, associated hardware/software, data, and Information systems.
- Create knowledge articles for peer use and knowledge transfer.
- Provide training where necessary to all team members.
- Identify inefficiencies, recommend improvements to support continuous service improvement standards, and assist with their implementation.
- Experience in an ITIL Service Desk environment.
- Strong understanding of core systems including O365, Azure, Domain administration.
- Understanding of LAN (Local Area Network) and WAN (Wide Area Network) technologies, including basic switching and routing, TCP/IP, DHCP, DNS, IP Addressing, VPN, Wireless, etc.
- Great prospects for career growth and development.
- A knowledgeable, high-achieving, and experienced team.
- A career with a healthy work-life balance.
- A commitment to Diversity and Inclusion.
