Aesthetic Field Service Engineer

4 weeks ago

Exeter, Devon, United Kingdom Xerox Corporation Full time
Job Summary

As a Field Service Engineer at Xerox Corporation, you will play a critical role in providing exceptional support to our customers in the Exeter area. Your primary function will be to respond to customer IT support calls in a polite and efficient manner, utilizing your technical expertise to resolve issues and provide user guidance.

Key Responsibilities
  • Diagnose and resolve level 2 incidents, meeting predetermined SLAs
  • Provide onsite and remote desktop and server support
  • Build rapport with clients to develop positive working relationships
  • Cooperate to promote the development of the service desk team and the success of the company
  • Manage, update, and close tickets in the call queue
Requirements
  • Good understanding of IT infrastructure
  • Knowledge of desktop, server, printers, and storage hardware and their components
  • Knowledge of network devices and their roles
  • Ability to plan, organize, and adapt to changing job tasks
  • Strong verbal and written communication skills
  • Excellent customer-facing, communication, interpersonal, and presentation skills
  • Strong analytical, logical, and troubleshooting skills
  • At least two years' experience working in a customer-facing IT support environment
Desired Skills and Experience
  • Experience supporting clients in a legal environment
About Xerox Corporation

Xerox Corporation is a leading provider of office and production print technology, software, and services. We are committed to innovation and sustainability, and our team of scientists and engineers is continually pushing the boundaries of what is possible.

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