Lead Pensions Administrator
4 weeks ago
As a key member of our administration team, you will play a vital role in addressing both member and client inquiries related to Defined Benefit (DB) and certain Defined Contribution (DC) pension schemes. Your expertise will be essential in ensuring that our service level agreements and performance benchmarks are consistently met.
Key Responsibilities
- Collaborate closely with the Team Leader to oversee the administration team's performance.
- Act as a deputy in the absence of the Team Leader, ensuring continuity of service.
- Serve as a senior reference point for technical inquiries and complex cases.
- Review and validate the work of junior associates, ensuring quality and accuracy.
- Provide training, support, and mentorship to junior team members, facilitating regular feedback sessions.
- Engage in complex project work as needed, including handling complaints.
- Proactively identify opportunities for enhancing client and member services, communicating insights to the Team Leader.
What We Offer
In recognition of your contributions, we provide a competitive salary and benefits package, along with opportunities for career advancement, ongoing support, and professional development. At WTW, we value your autonomy and trust you to manage your work effectively within a flexible hybrid working environment.
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