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Administrative Support Specialist

3 months ago

Leigh, Wigan, United Kingdom Greater Manchester Mental Health NHSFT Full time

Position Overview

The Administrative Support Specialist will play a crucial role in managing referrals efficiently, ensuring that all personal identifiable information is documented with precision and confidentiality.

In a dynamic environment, the specialist will be required to juggle multiple tasks, including making and receiving calls, scheduling appointments, and drafting correspondence. Exceptional communication skills are essential to uphold dignity and confidentiality in all interactions.

A flexible mindset is necessary to provide assistance to the multidisciplinary team while engaging with clients facing mental health challenges. The role involves regular telephone communication with clients and caregivers, highlighting the importance of strong communication abilities.

To adapt to the evolving needs of the service, the specialist may occasionally be asked to work outside their usual responsibilities. The organization retains the right to assign the specialist to different locations as needed.

Main Responsibilities

We are seeking a motivated administrative professional to join our team at Wigan Talking Therapies. You will be an integral part of a group of administrators delivering essential administrative support to service users, clinicians, and other healthcare professionals.

The Administrative Support Specialist will be tasked with processing referrals promptly, ensuring that all personal information is recorded accurately and confidentially.

Key responsibilities include:

  • Handling incoming calls to the service, scheduling appointments, and preparing general correspondence.
  • Providing comprehensive administrative support to the clinical team, managing a high volume of calls daily, and completing various administrative tasks.
  • Completing additional administrative duties as required.

About Greater Manchester Mental Health NHSFT

Greater Manchester Mental Health NHS Foundation Trust employs over 6,400 staff members, delivering services from more than 160 locations.

We offer inpatient and community-based mental health care for individuals residing in various areas, along with a wide array of specialized mental health and substance misuse services across Greater Manchester and beyond.

Greater Manchester is recognized as one of the most innovative and vibrant places to live and work, offering a blend of beautiful countryside and a lively urban environment with excellent shopping, entertainment, and dining options.

Our workforce enjoys their roles, with opportunities for professional development and encouragement to generate innovative ideas that enhance care for our service users.

The postholder will be expected to work Monday to Friday during service hours to support Talking Therapies, delivering therapy to clients. Please note that this position is not available for job sharing or remote work and is for a specified number of hours per week.

Employee Benefits

  • Pay enhancements of 36% for evenings (after 8 PM) and Saturdays, and 72% for Sundays and bank holidays.
  • 27 days of annual leave plus bank holidays, increasing to 29 days after five years and 33 days after ten years.
  • Comprehensive pension scheme.
  • Cycle to work initiative.
  • Salary sacrifice car scheme.
  • Wellbeing programs.
  • Discounts through the Blue Light Card.

Qualifications and Experience

Essential:

  • Experience in an administrative and office environment.
  • GCSE education.
  • Understanding of patient confidentiality and the Data Protection Act.

Desirable:

  • Experience in an NHS or healthcare setting.
  • Familiarity with data and information systems.