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Lead Value Consultant

2 months ago

London, Greater London, United Kingdom Freshworks Inc. Full time

Overview

In today's world, many individuals find the software they utilize in their professional lives to be cumbersome and inefficient. At Freshworks, we challenge this norm by developing innovative, user-friendly software that enhances productivity and satisfaction.

We are on the lookout for talented individuals who are enthusiastic about crafting exceptional products, designing seamless user experiences, and delivering value to our customers. We invite applications for the position of Senior Value Engineer to join our expanding Go-To-Market (GTM) team across various regions. If you possess strong analytical capabilities and a passion for value-driven sales, we would love to connect with you. Exceptional communication skills and the ability to construct (quantitative) value models for diverse audiences are essential for this role. If you thrive in a dynamic, high-growth environment, we want to hear from you.

Key Responsibilities

  • Facilitate value discovery sessions with Freshworks prospects and clients, ensuring that customer goals are documented to showcase measurable business value.
  • Clearly articulate the disparity between the client's current situation and their desired outcomes.
  • Develop analytical models and tailored executive presentations for significant accounts.
  • Collaborate with sales enablement to provide training on how the GTM team can utilize Value Engineering resources and materials.
  • Gather and analyze key metrics from Freshworks and the industry to identify trends and benchmarks.
  • Work in tandem with fellow value engineers, account executives, and solution engineers to contribute to comprehensive value assessments and insights.
  • Assist in the creation and delivery of high-level presentations in client engagements.

Qualifications

  • A minimum of 3 years of relevant experience in Value Engineering, Pre-sales Value Consulting, Solution Engineering, or management consulting.
  • Proficient in financial analysis and modeling of ROI and TCO concepts to substantiate business cases, with a demonstrated ability to apply ROI metrics effectively.
  • Strong interpersonal and presentation skills are essential for success in this role.
  • A blend of business and technical knowledge, enabling meaningful contributions to discussions involving technology and business strategy.
  • Ability to engage and influence executives and C-Suite leaders with credibility and enthusiasm.
  • A proactive, high-energy individual who can navigate ambiguity and take ownership of initiatives.
  • A collaborative team player capable of working across sales, onboarding, sales enablement, and marketing functions.
  • Familiarity with technology and enterprise software is preferred, with a bonus for experience in CRM, ITSM, and Customer Service solutions.