Client Value Lead

1 month ago

London, Greater London, United Kingdom Celonis Full time
About the Role

We are seeking a highly skilled Client Value Lead to join our team at Celonis, the global leader in Process Mining technology. As a Client Value Lead, you will play a crucial role in driving business transformation with our most strategic customers, leveraging our industry-leading process mining technology to deliver immediate cash impact, improve customer experience, and reduce carbon emissions.

Key Responsibilities
  • Develop and maintain strong relationships with key stakeholders, including C-level executives, to embed Celonis into their strategic objectives.
  • Ensure engagements are properly staffed, leveraging resources from global cross-functional Celonis teams, such as Servicing, Product & Engineering.
  • Mentor customers on organization design and maturation of Centers of Excellence to focus on increasing adoption of our platform.
  • Mentor and coach team members, providing guidance and support for their success, and offer feedback to managers on team performance.
  • Responsible for the end-to-end customer value journey (landing, expanding, adoption and renewing).
  • Influence key customer stakeholders through executive communication, product knowledge, and industry/domain expertise.
  • Work with senior stakeholders to establish the Celonis program roadmap and detailed value plans.
  • Drive value realization and adoption within accounts, ensuring high-quality, on-time project completion, client satisfaction, and meeting usage and adoption targets.
Requirements
  • Minimum 10 years of relevant customer success, strategy consulting, or related experience in Industry required.
  • Strong experience in driving large scale transformation programs, process re-engineering engagements, and implementations.
  • Strong experience working for or within the CPG & Retail space, being familiar with current challenges, strategic direction, and ongoing initiatives.
  • Extensive experience in achieving business objectives through the deployment of software solutions.
  • Ability to navigate large global organizations and have the power of persuasion through data, facts and confidence.
  • Knows how to successfully work with internal resources to design, pitch and sell opportunities with relevant subject matter experts and practice leads.
  • Possess a natural and consultative approach when engaging with senior executives.
  • Strong team player who inspires the team with a patient and entrepreneurial leadership style.
  • Project management: ability to organize and manage multiple streams.
  • Strong communication skills and ability to translate Celonis use cases into customer business landscape.
  • Are self-motivated, proactive team player.
  • Are able to thrive in fast-paced, collaborative, and ambiguous environments with various stakeholders.
  • Be willing to travel to meet with customer stakeholder needs (25%).
About Celonis

Celonis is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Since 2011, Celonis has helped thousands of the world's largest and most valued companies deliver immediate cash impact, radically improve customer experience and reduce carbon emissions. Our Process Intelligence platform uses industry-leading process mining technology and AI to present companies with a living digital twin of their end-to-end processes. Join us as we make processes work for people, companies and the planet.

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