Multiclass Claims Adjuster

2 months ago

London, Greater London, United Kingdom Charles Taylor Full time

About the Role

Charles Taylor Specialist Claims Management (SCM) is seeking a Claims Adjuster with multi-class experience to support the growth of our Delegated Lead Service.

Key Responsibilities

  • Managing and adjusting claims from first notification to settlement within pre-authorised authority limits
  • Claims adjusting on behalf of current and future SCM clients
  • Provision of technical support for the adjusting of various commercial business claims
  • Ensuring each client's claim service standards are maintained or enhanced
  • Managing and enhancing client relationships
  • Monitoring performance against contract service level agreements and key performance indicators
  • Delivering and presenting reports to clients on specific claims issues
  • Mentoring and training less experienced members of the team
  • Post-adjustment peer review to ensure technical standards and requirements are adhered to
  • Appointing experts and legal counsel where deemed appropriate

Person Specification

  • Extensive experience in adjusting claims across various commercial business lines
  • Proven track record of adjusting a combination of multiple classes of business
  • Experience in handling claims in accordance with industry standards and regulations
  • Extensive knowledge of industry standards and regulations, including Lloyd's Claims Scheme
  • Established relationships with brokers, adjusters, lawyers, and attorneys in the relevant industry
  • Able to work across multiple stringent client service level agreements
  • Display excellent interpersonal and communication skills to interact effectively with team members and clients
  • Able to prioritise work, have good time management skills, and adapt to the changing demands of the role

About Charles Taylor UK Claims Management

We pride ourselves on having a positive work environment where our people are empowered to make the best decisions and where learning is valued highly and shared across our business.

We are committed to ensuring our people are given continuous learning and development opportunities, including structured induction programmes, job training, and study support for relevant professional qualifications.

Equal Opportunity Employer

We are proud to be an inclusive employer, providing an environment of mutual respect with zero tolerance to discrimination of any kind, regardless of age, disability, gender identity, marital or family status, race, religion, sex, or sexual orientation.

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