Claims Adjuster
1 month ago
About the Role
Charles Taylor Specialist Claims Management (SCM) is seeking a Claims Adjuster with multiclass experience to support the growth of our Delegated Lead Service. We are currently recruiting a Claims Adjuster to join our team, providing a London-based delegated claims service to 12 Lloyd's Managing Agencies.
Key Responsibilities
- Managing and adjusting claims from first notification to settlement within pre-authorised authority limits
- Claims adjusting on behalf of current and future SCM clients
- Provision of technical support for the adjusting of various COB claims
- Ensuring each client's claim service standards are maintained or enhanced
- Managing and enhancing client relationships
- Monitoring performance against contract SLAs and KPIs
- Delivering and presenting reports to clients on specific claims issues
- Mentoring and training less experienced members of the team
- Post adjustment peer review of to ensure technical standards and requirements are adhered to
- Appointing experts and legal counsel where deemed appropriate
Person Specification
- Extensive London Market experience adjusting claims across various COB
- Proven track record of adjusting a combination of multiple classes of business
- Experience in handling Claims in accordance with the Lloyd's Claims Scheme
- Extensive knowledge of the current Lloyd's Claims Scheme including CTP Guidelines
- Widespread relationships with Brokers/Adjusters/Lawyers/Attorneys as appropriate in the relevant class of business
- Able to work across multiple stringent client SLAs.
- Display excellent inter-personal and communication skills in order to interact well within team and with clients and Brokers
- Able to prioritise work, have good time management skills and able to adapt to the changing demands of the role
About Charles Taylor UK Claims Management
We are proud of the fact that nine out of ten of our people recommend Charles Taylor as a place to work. We pride ourselves on having a positive work environment where our people are empowered to make the best decisions and where learning is valued highly and shared across our business.
We are committed to ensuring our people are given continuous learning and development. As well as structured induction programmes and job training, we provide study support for relevant professional qualifications and have a Core Learning & Development Curriculum.
Equal Opportunity Employer
We are proud to be an Inclusive Employer. We provide an environment of mutual respect with zero tolerance to discrimination of any kind regardless of age, disability, gender identity, marital/family status, race, religion, sex or sexual orientation.
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