Service Centre Coordinator
2 months ago
Job Title: Service Centre Operator
Location: London Bridge Hospital
Salary: Competitive
Full Time - 40 hours
Permanent
Shift times: You will work on a rota basis with flexible shift options, currently between 8am-6pm Monday-Friday.
We're seeking a highly skilled Service Centre Operator to join our team at London Bridge Hospital. As a key member of our customer service team, you will be responsible for providing exceptional patient care and support to our patients and customers.
Key Responsibilities:
- To make patient bookings and appointments within our hospital facilities.
- Handling customer inquiries and providing information about our services and facilities.
- To provide rapid response to customer calls, working towards set service level agreements and individual key performance indicators.
- Disseminating information about our hospital services and departments, utilizing our unique selling points.
- To administer all customer inquiries within agreed service levels, ensuring all systems are accurately updated in the process.
Requirements:
- Proven experience within a customer service environment.
- Ability to build excellent rapport with customers, patients, and consultants, building strong relationships quickly and having the listening and communication skills to inspire confidence.
- Demonstrate empathy, patience, and diplomacy to reassure customers, overcome challenges, and deliver the highest standards of customer service.
- Knowledge of healthcare or clinical experience is desirable but not essential.
- Computer literate.
Why London Bridge Hospital?
As a leading private healthcare provider, we offer a range of benefits and opportunities for career progression. Our team is committed to delivering exceptional patient care and support, and we're looking for like-minded individuals to join us.
Benefits:
- Competitive salary and benefits package.
- Opportunities for career progression and professional development.
- Flexible working arrangements and a supportive team environment.
- Access to our state-of-the-art facilities and equipment.
- A range of employee benefits and perks.
Diversity and Inclusion:
We're committed to creating a diverse and inclusive workplace, where everyone feels valued and supported. We believe that our differences are what make us stronger, and we're proud to be an equal opportunities employer.
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