Hospitality Service Associate

7 days ago

Southwark, Greater London, United Kingdom Sea Containers London Full time

Job Summary:

Sea Containers London, a renowned lifestyle hotel, is seeking a skilled and enthusiastic Hospitality Service Associate to join our team. As a key member of our dining staff, you will be responsible for providing exceptional customer service, ensuring a seamless dining experience for our guests.

Key Responsibilities:

  • Customer Service: Greet and attend to guests in a friendly and professional manner, ensuring their needs are met throughout their visit.
  • Order Taking and Delivery: Accurately take orders and deliver food and beverages in a timely manner, ensuring a high level of quality and presentation.
  • Menu Knowledge: Offer expert knowledge of our menu and beverages, making recommendations to guests as needed.
  • Cleanliness and Organization: Maintain a clean and organized dining area, adhering to high standards of hygiene and presentation.
  • Teamwork: Collaborate with the kitchen team and other staff to ensure smooth operations and efficient service.
  • Customer Feedback: Handle customer feedback and queries in a professional and courteous manner.

Benefits:

  • Competitive Salary: £11.90 per hour, plus Tronc
  • Employee Benefits: Enjoy a range of benefits, including guest experience, complimentary nights at Lore Group hotels, and discounts at partner hotels and restaurants.
  • Training and Development: Receive bespoke training programs and opportunities for career growth and advancement.
  • Recognition and Rewards: Participate in quarterly employee award ceremonies and company staff parties.

Requirements:

  • Excellent Communication Skills: Possess excellent communication and interpersonal skills, with the ability to work effectively with guests and colleagues.
  • Attention to Detail: Demonstrate a high level of attention to detail, ensuring accuracy and quality in all aspects of service.
  • Teamwork and Adaptability: Be able to work effectively in a fast-paced environment, adapting to changing situations and priorities.

Language: English (en-US)

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