Current jobs related to Membership and Registration Manager - London, Greater London - CIBSE

  • Membership and Registration Manager

    4 weeks ago

    London, Greater London, United Kingdom CIBSE Full time

    About CIBSECIBSE is a leading authority on building services engineering and a pioneer in responding to the threat of climate change. Our mission is to advance global best practice in the profession and provide advice and guidance to Government on matters relating to construction, engineering, and sustainability.With a community of over 22,000 professionals...

  • Membership and Registration Manager

    3 weeks ago

    London, Greater London, United Kingdom CIBSE Full time

    About CIBSECIBSE is a leading authority on building services engineering and a pioneer in responding to the threat of climate change. As a charitable organisation, we play a critical role in a growing and changing sector.Our mission is to advance global best practice in the profession, representing the industry as a trusted voice to provide advice and...

  • Membership and Registration Department Manager

    3 weeks ago

    London, Greater London, United Kingdom CIBSE Full time

    About CIBSECIBSE is a leading authority on building services engineering and a pioneer in responding to the threat of climate change. Our mission is to advance global best practice in the profession.We represent the profession as a trusted voice to provide advice and guidance to Government on matters relating to construction, engineering and...

  • Membership and Registration Director

    4 weeks ago

    London, Greater London, United Kingdom CIBSE Full time

    About CIBSECIBSE is a leading authority on building services engineering and a pioneer in responding to the threat of climate change. Our mission is to advance global best practice in the profession and provide advice and guidance to Government on matters relating to construction, engineering, and sustainability.We represent the profession as a trusted voice...

  • Membership and Registration Director

    4 weeks ago

    London, Greater London, United Kingdom CIBSE Full time

    About CIBSECIBSE is a leading authority on building services engineering and a pioneer in responding to the threat of climate change. Our mission is to advance global best practice in the profession and provide advice and guidance to Government on matters relating to construction, engineering, and sustainability.We represent the profession as a trusted voice...

  • Membership and Registration Department Manager

    2 weeks ago

    London, Greater London, United Kingdom CIBSE Full time

    About CIBSEWe are the leading authority on building services engineering and a pioneer in responding to the threat of climate change, existing to advance global best practice in the profession.By harnessing the expertise of our members, we represent the profession as a trusted voice to provide advice and guidance to Government on matters relating to...

  • Membership Manager

    7 days ago

    London, Greater London, United Kingdom Membership Bespoke Full time £28,000 - £32,000

    Membership Manager RoleMembership Bespoke is recruiting for a Membership Manager to join our team. The successful candidate will be responsible for supporting the development and management of our membership and accreditation processes, as well as co-ordinating and contributing to the services offered to our members. The role requires strong communication...

  • Membership Development Manager

    2 weeks ago

    London, Greater London, United Kingdom Membership Bespoke Full time

    Senior Membership OfficerMembership Bespoke is seeking an experienced Senior Membership Officer to support the growth and development of our client, a reputable trade association in the financial services sector.The Role:Oversee all aspects of membership, including renewals, new member recruitment, and record maintenance.Develop and implement strategies to...

  • Membership Development Manager

    2 weeks ago

    London, Greater London, United Kingdom Membership Bespoke Full time

    The Membership Director will play a crucial role in leading the membership team to drive growth and retention strategies. This position requires a strong leader who can oversee all aspects of membership management, development, and retention.Key responsibilities include:Developing and implementing a comprehensive membership growth and retention...

  • Membership Engagement Manager

    2 weeks ago

    London, Greater London, United Kingdom Membership Bespoke Full time

    About the RoleThe Membership & Stakeholder Engagement Manager role is a high-profile opportunity that requires a senior membership professional to lead external engagement work and deliver an outstanding membership experience. This role is responsible for developing and implementing a stakeholder engagement strategy, managing stakeholder mapping, and...

  • Membership Development Manager

    5 days ago

    London, Greater London, United Kingdom MEMBERSHIP BESPOKE Full time

    Membership BESPOKE Leadership OpportunityThe Membership Sales Manager will be responsible for driving sustainable membership growth for MEMBERSHIP BESPOKE, acquiring new individual members and building relationships with companies to secure group membership subscriptions.Key ResponsibilitiesMembership Strategy and Planning: Develop annual plans for member...

  • Membership Officer

    3 weeks ago

    London, Greater London, United Kingdom Membership Bespoke Full time £28,000 - £32,000

    Membership Manager Job DescriptionAbout the RoleWe are seeking a highly skilled and experienced Membership Manager to join our team at Membership Bespoke. As a key member of our team, you will be responsible for supporting the development and management of our membership and accreditation processes, as well as coordinating and contributing to the services...

  • Membership Coordinator

    2 weeks ago

    London, Greater London, United Kingdom Membership Bespoke Full time

    Membership Manager Role OverviewWe are seeking a highly organized and proactive Membership Manager to oversee all aspects of membership for our Trade Association and Trade Association Academy.Key ResponsibilitiesRenewals, new member recruitment, and record maintenanceGrow both the membership and the Trade Association AcademyManage financial tasks and...

  • Membership Developer

    2 weeks ago

    London, Greater London, United Kingdom Membership Bespoke Full time

    Job Overview:The Membership Coordinator plays a pivotal role in overseeing all aspects of membership for the Trade Association and the Trade Association Academy. This includes handling renewals, recruiting new members, and maintaining accurate records.About the Role:Develop and implement strategies to increase membership and Trade Association Academy...

  • Membership Coordinator

    2 weeks ago

    London, Greater London, United Kingdom Membership Bespoke Full time

    About the Role:Membership Bespoke is seeking a highly organised and proactive Membership Executive to join their team. The successful candidate will play a vital role in supporting membership activities, coordinating events, managing virtual meetings, and providing general administrative assistance.Key Responsibilities:• Assist in the planning,...

  • Membership & Stakeholder Engagement Manager

    4 weeks ago

    London, Greater London, United Kingdom Membership Bespoke Full time

    About the RoleWe are seeking a highly experienced Membership & Stakeholder Engagement Manager to join our team at Membership Bespoke. As a senior membership professional, you will be responsible for managing membership processes, including retention and renewals, and working closely with colleagues to secure new members and retain existing ones.Key...

  • Membership Coordinator

    4 weeks ago

    London, Greater London, United Kingdom Membership Bespoke Full time

    {"h1": "Membership Executive Role Overview", "p": "Our client, a reputable B2B membership organisation, is seeking a proactive and highly organised Membership Executive to join their team. In this role, you will play a vital part in supporting membership activities, coordinating events, managing virtual meetings, and providing general administrative...

  • Membership Coordinator

    4 weeks ago

    London, Greater London, United Kingdom Membership Bespoke Full time

    {"h1": "Membership Executive Role Overview", "p": "Our client, a reputable B2B membership organisation, is seeking a proactive and highly organised Membership Executive to join their team. In this role, you will play a vital part in supporting membership activities, coordinating events, managing virtual meetings, and providing general administrative...

  • Membership Coordinator

    4 weeks ago

    London, Greater London, United Kingdom Membership Bespoke Full time

    Membership Executive Job DescriptionOur client, a reputable B2B membership organisation, is seeking a highly organised and proactive Membership Executive to join their team. This role offers a fantastic opportunity for a detail-oriented individual who thrives in a fast-paced environment.Key Responsibilities:Coordinate events, including in-person and virtual...

  • Membership Coordinator

    4 weeks ago

    London, Greater London, United Kingdom Membership Bespoke Full time

    Membership Executive Job DescriptionOur client, a reputable B2B membership organisation, is seeking a highly organised and proactive Membership Executive to join their team. This role offers a fantastic opportunity for a detail-oriented individual who thrives in a fast-paced environment.Key Responsibilities:Coordinate events, including in-person and virtual...

Membership and Registration Manager

2 months ago

London, Greater London, United Kingdom CIBSE Full time
About CIBSE

CIBSE is a leading authority on building services engineering and a pioneer in responding to the threat of climate change. Our mission is to advance global best practice in the profession and provide advice and guidance to Government on matters relating to construction, engineering, and sustainability.

With over 127 years of experience, CIBSE has supported a community of over 22,000 professionals worldwide in their pursuit of excellence in building performance, sustainability, and safety. Our members continue to create the most environmentally friendly systems in major projects across the globe.

About the Role

The Membership and Registration Manager will be responsible for the effective delivery of the Membership and Registration Department's application processes and procedures, supporting the Institution's growth targets and adherence to the Institution's Engineering Council licence requirements.

This role requires a high level of management skill and attention to detail, with a focus on customer service, process improvement, and compliance with regulatory bodies.

Key Responsibilities
  • Line manage four staff responsible for customer service, processing applications, arranging membership interviews, and abiding by the regulations of the Engineering Council.
  • Manage the customer journey from enquiry and application through to membership/registration, working with the team to implement process improvement.
  • Manage the Appeals Process and Internal audit.
  • Monitor and maintain compliance with the Engineering Council's Regulations for Registration, responding to queries from the Engineering Council as necessary.
  • Manage, in conjunction with the Head of Membership and Registration, the five-year Engineering Council Licence Audit and risk assessment reports.
  • Recruit, monitor performance, and train CIBSE Interviewers, run refresher training and standardisation events.
  • Manage CIBSE's Members and Registration Panel (M&R), including working closely with the Chair of the Panel.
  • Produce reports and statistics on application figures and trends.
  • Provide cover for team members as required to maintain service standards and response times.
  • Monitor International Agreements and ensure compliance.
  • Support the Head of Membership and Registration, attend and deputise at Engineering Council Meetings as required.
  • Represent the institution at various external events as required.
What You Will Need to Be Successful
  • You are a highly organised manager, use initiative, and are full of ideas.
  • You are resourceful and know how to find information and solve issues.
  • You are keen to use data to improve and achieve impactful outcomes.
  • You speak with confidence and provide advice with authority.
  • You are a team player with strong interpersonal and collaboration skills.
Essential Knowledge/Skills
  • Experience of line-management.
  • Experience working in a customer-focused environment, dealing with enquiries with tact and diplomacy.
  • Ability to work to tight deadlines with good personal organisation and time management skills.
  • Experience in compliance with a regulatory body.
  • Excellent verbal and written skills.
  • Excellent attention to detail.
  • Experience using membership databases and office packages, including Excel, Word, and MS Outlook, MS Teams.
  • Self-motivated, able to work independently, and use own initiative.
Desirable
  • Experience working with the Engineering Council.
  • Experience working in a professional membership body.
  • Experience working with volunteers and committees.
  • An understanding of higher and further education qualifications.
What CIBSE Offers You
  • A supportive and friendly working environment.
  • Starting at 25 days Annual Leave increasing to 27 days with length of service (plus Christmas office closure), plus Bank Holidays.
  • Contributory pension scheme.
  • Family Friendly Leave.
  • 3 x paid volunteering days.
  • Annual Travel Season Ticket Loan.
  • Cycle to Work Scheme.
  • Life Assurance.
  • Private Medical Insurance.
  • Cash Plan – cash back for routine healthcare treatments.
  • Health and Wellbeing benefits, including our Employee Assistance Programme, and access to a 24/7 GP service.
  • Referral Scheme.
  • Shopping portal, rewards programme, and gym discounts.
  • Hybrid Working where people are 'in the office more days than they are not'.
  • The chance to be part of an evolving, changing, and exciting organisation that genuinely does change the world.