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Administrative Coordinator
2 months ago
To provide comprehensive administrative support to a range of services across the Council, meeting the core business needs of the service area.
Main Duties and Responsibilities- Under the direction of the Team Leader, ensure key administrative tasks are undertaken and delivered as set out within the Service Level Agreement, meeting agreed timescales and frequency.
- Work within consistent business support and administration processes and develop an understanding of the specific business support and administration needs of the service area.
- Develop an in-depth knowledge of legislative and statutory requirements of the service area and understand how this impacts on the role, ensuring these are met as outlined within the Service Level Agreement.
- Achieve systems and processes to meet operational needs of the team and ensure the team's data and information is accurate, up-to-date, and of a high standard.
- Adopt a flexible approach to working, responding quickly and effectively to peaks and troughs in service demand.
- Meetings Support - including room bookings, collation and distribution of papers, keeping record of attendance, and taking minutes at key statutory, strategic, and partnership meetings.
- Email Support - including monitoring team/group and duty inboxes, following up actions as appropriate, and responding within agreed timescales.
- Accurately record confidential information on relevant IT systems and run reports for the appropriate service area.
- Support the service area in relation to finance systems, invoicing, and procurement, adhering to audit requirements and using specific Council systems.
- Provide general administrative support to the service area, including keeping track of upcoming events, online research, and data returns.
- Collect and distribute post received in hard copy or electronic format and scan as appropriate to ensure a paperless environment.
- Perform general administrative tasks such as data entry, photocopying, faxing, and managing both hard copy and electronic filing systems.
- Liaise with the IT contractor and Web Team, updating web content for the specific service areas.
- Support managers/professional staff in ensuring their electronic diaries are kept up to date with visits and are accessible to everyone in the team.
- Cover reception areas and other customer-focused duties as required to meet service needs.
- Office Supplies - including reviewing stocks and supplies and placing relevant orders and liaising with Facilities on specialist service requirements.
- Good level of general education.
- Good numeracy and literacy skills.
- NVQ Level 2 in Business Administration.
- Experience in providing comprehensive administrative support across a range of services and/or individuals.
- Experience of managing electronic or hard copy filing systems.
- Demonstrable organisational skills and the ability to organise and prioritise work to competing demands.
- Experience and competence using IT and common business support packages, including Word, Outlook, Excel, LiquidLogic, Capita, Child View, and Business Objects.
- Ability to effectively produce a range of documents, including letters and minutes of meetings.
- Ability to accurately and efficiently input and maintain information on client contact and case work.
- Ability to communicate in a manner that is easily understood and tailored to meet the needs of the service area.
- Ability to take ownership of work and fulfill agreed commitments, checking work for accuracy.
- Demonstrable experience of identifying/recognising potential problems and taking appropriate action to meet the needs of the service.
- Ability to think about alternative ways of doing things and being open to new work practices and responsive to change.
- Knowledge and understanding of supporting legislation and current best practice in relation to services.