Front of House Manager

17 hours ago


St Ives, Cornwall, United Kingdom Loungers Full time
Join Our Team as a Front of House Supervisor

Loungers is a unique and exciting place to work, and we're looking for a talented Front of House Supervisor to join our team. As a Supervisor, you'll play a key role in maintaining the high standards of our lounges, ensuring that every customer leaves happy and satisfied.

Key Responsibilities:
  • Support the management team in maintaining the highest standards of customer service and lounge operations.
  • Lead from the front, setting the pace high for the team to deliver exceptional results.
  • Develop and implement strategies to improve sales, labour forecasts, and customer satisfaction.
  • Recruit, train, and develop a high-performing team to deliver outstanding results.
  • Monitor and report on key performance indicators (KPIs) to inform business decisions.
What We Offer:
  • Tips shared equally across the team, based on hours worked.
  • Paid breaks and staff food on every shift.
  • 50% discount on food in all of our brands from day one.
  • 28 days holiday (inclusive of Bank Holidays) pro rata.
  • Competitions and incentives, including all-expenses-paid trips.
  • Christmas and Boxing Day off.
  • The best staff party - Loungefest.
  • Emotional and practical support via the Licenced Trade Charity.
  • Power over your pay with Wagestream.
  • Company pension scheme.
  • Long service awards.
  • Great opportunity for personal development and career progression in a fast-growing business.
Requirements:
  • Experience as a Supervisor, Team Leader, or front of house team member in a restaurant, bar, cafe, or coffee shop.
  • Knowledge of sales building, sales and labour forecasts, paperwork and reporting, recruitment and HR, and NPS.
  • Excellent communication and leadership skills.
  • Ability to work at pace with limited supervision and adhere to pressure and timescales.

If you're passionate about delivering exceptional customer service and leading a high-performing team, we'd love to hear from you. Apply now to join our team as a Front of House Supervisor and take your career to the next level.



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