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4 weeks ago
Hounslow, Greater London, United Kingdom Lampton Leisure Full timeAbout the RoleWe are seeking a highly skilled and experienced Duty Manager to join our team at Lampton Leisure. As a key member of our operations team, you will be responsible for the day-to-day running of our wet side facilities, ensuring the highest standards of customer service and safety.Key ResponsibilitiesSupervise and coordinate the opening and...
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Duty Manager
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Duty Manager
2 months ago
Job Summary:
We are seeking a highly motivated and experienced Duty Manager to join our team at Plaza Premium Lounge (UK) Limited. As a Duty Manager, you will be responsible for ensuring the smooth operation of our lounge, providing exceptional customer service, and leading a team of staff to deliver an outstanding experience for our guests.
Key Responsibilities:
- Leadership and Team Management: Lead a team of staff to deliver an outstanding experience for our guests, ensuring that all staff are trained and equipped to provide exceptional customer service.
- Customer Service: Provide exceptional customer service to our guests, responding to their needs and resolving any issues in a professional and courteous manner.
- Lounge Operations: Ensure the smooth operation of the lounge, including the management of staff, inventory, and facilities.
- Quality Control: Conduct regular quality control checks to ensure that the lounge meets our high standards of cleanliness, quality, and service.
- Training and Development: Provide training and development opportunities for staff to enhance their skills and knowledge.
- Communication: Communicate effectively with staff, management, and guests to ensure that all needs are met and that the lounge runs smoothly.
- Problem-Solving: Identify and resolve any issues that may arise in the lounge, including customer complaints and staff performance issues.
Requirements:
- Previous Supervisory Experience: Previous experience in a supervisory role, preferably in the hospitality or customer service industry.
- Leadership Skills: Strong leadership skills, with the ability to motivate and inspire staff to deliver exceptional customer service.
- Communication Skills: Excellent communication skills, with the ability to communicate effectively with staff, management, and guests.
- Problem-Solving Skills: Strong problem-solving skills, with the ability to identify and resolve issues in a professional and courteous manner.
- Customer Service Skills: Excellent customer service skills, with the ability to provide exceptional service to our guests.
What We Offer:
- Competitive Salary: A competitive salary and benefits package.
- Opportunities for Advancement: Opportunities for advancement and career growth within the company.
- Training and Development: Training and development opportunities to enhance your skills and knowledge.
- Collaborative Work Environment: A collaborative and supportive work environment.
