Front of House Ambassador

7 days ago

Knebworth, United Kingdom Wells & Co. Careers Full time

Job Summary:

We are seeking a highly motivated and passionate Front of House staff to join our team at Wells & Co. Careers. As a Front of House Ambassador, you will be responsible for delivering an exceptional customer experience and a mouth-watering food offering.

Key Responsibilities:

  • Customer Service: Take responsibility for the customer journey, ensuring their experience is second to none.
  • Order Taking and Kitchen Coordination: Take accurate orders and work closely with kitchen staff to ensure seamless service.
  • Payment and Receipt Management: Ensure payments and receipts are correct and accurate.
  • Menu and Drinks Recommendations: Confidently recommend menu and drinks offerings to customers.
  • Service Standards and Quality Control: Observe service and standards, reporting any incidents or issues to management.
  • Teamwork and Support: Be a supportive and proactive team member, working collaboratively with colleagues to achieve excellent service.

Requirements:

  • Previous Experience: Previous experience working front of house in a hospitality or customer-facing environment.
  • Passion for Food and Beer: Enthusiasm and passion for food and beer, with a desire to share this with customers.
  • Excellent Communication Skills: Ability to deliver excellent customer service and great teamwork in a fast-paced and pressurized environment.
  • Results-Driven and Ambitious: A result-driven and ambitious individual keen to develop their career and grow with our company.

What We Offer:

  • Competitive Hourly Rate: A competitive hourly rate, plus tips.
  • 28 Days Holiday: 28 days holiday per year.
  • Company Pension Scheme: A company pension scheme.
  • Retail and Beer Discounts: Retail and beer discounts.
  • Fun Culture and Supportive Team: A fun culture surrounded by a supportive team.
  • Free Food: Free food when on shift.
  • 30% Dining Discount: 30% dining discount at all managed houses.
  • Employee Assistance Programme: An employee assistance programme.
  • Benefits Portal: Access to a benefits portal.
  • Refer a Friend Bonus: A refer a friend bonus.
  • Career Development Programme: A career development programme.
  • Great Working Environment: A great working environment and great prospects.

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