Deputy Operations Manager
4 weeks ago
Job Summary:
We are seeking a highly skilled and experienced Deputy Care Operations Manager to join our team at Secure Care UK - Bases. As a key member of our operations team, you will be responsible for ensuring the smooth delivery of patient transition care services, while maintaining high standards of patient safety and well-being.
Main Responsibilities:
- Enforce all aspects of health and safety, monitoring standards on a daily basis to ensure compliance with legislation.
- Engage and develop the team, promoting a culture of excellence and continuous improvement.
- Support patients during sitting services and transportation, maintaining SCUK standards and practices.
- Act as a role model for quality patient care, the Company values, competencies, policies, and procedures on all occasions.
- Monitor the standards of patient care for the team, nurturing a learning culture and providing creative solutions to facilitate continual improvement.
- Coordinate the recruitment, induction, development, and retention of the team.
- Motivate and demonstrate genuine care for the team through professional communication, proficient team meetings, teamworking, and coaching.
- Observe and identify potential development areas within the team's performance and ensure they have the skill and motivation to achieve their objectives and business goals.
- Manage the accurate implementation of electronic systems for capturing required data, review, and resolve issues in a timely manner.
- Balance professional administration duties with the needs of the team when transitioning patients on duty.
- Take accountability for own continual professional development and reflective practice for learning.
- Achieve business KPIs, goals, and objectives.
- Ensure all vehicle standards are maintained to the highest level achievable.
- Respond positively to change by supporting and delivering Company new initiatives.
- Manage rotas effectively to optimise productivity and efficiency, balancing the high standards of care for patients.
- Utilise available reports and data to make commercial and effective decisions in a fair and equitable manner – including timesheet approval.
- Provide support for teams when on call.
- Assume the role of business development as required, ensuring all opportunities are maximised through networking and relationship building with clients and partners.
- Ensure the integrity of the SCUK brand by always maintaining high professional standards for the whole team at all times.
- Collaborate respectfully with Company departments to facilitate deployments, audits, checks, and standard operating procedures for effective implementation and maintenance.
- Ensure all work activities for the teams are in line with legislation.
Requirements:
- Previous people supervision experience required.
- Previous healthcare and driving experience essential.
- Ability to adapt positively to change.
- Able to communicate core competencies and demonstrate them as a role model for the team.
What We Offer:
We offer a competitive salary, full training, support, and mentoring to grow your skills and experience in the Mental Health field. We also provide continual professional development opportunities, including accredited qualifications and access to training in specialist subjects within Mental Health.
Location:
Priority House, Maidstone, ME16 9QQ, United Kingdom
Salary:
£28,377.79 per annum, plus overtime
Contract:
Full-time, 40.3 hours contract
Shift Pattern:
4 on 4 off rolling shift pattern, 4 days 7am-8pm and 4 nights 9pm-9am
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