Deputy Hotel Operations Manager

3 days ago


Maidstone, Kent, United Kingdom whitbread Full time

We are seeking a highly skilled Deputy Hotel Manager to support the successful daily running of our Premier Inn.

About the Role:

  • Working closely with the Hotel Manager, you will be responsible for the smooth operation of all departments.
  • You will ensure our guests and teams are safe, internal audits are passed, and compliance requirements are met.
  • Drive commercial best practice, maximise revenue opportunities, and manage controllable costs to deliver strong business performance.
  • Maintain brand standards and utilise guest feedback to increase performance against KPI targets.

Key Responsibilities:

  • Lead, motivate, and develop high-performing teams to deliver exceptional guest experiences.
  • Communicate effectively with guests and teams, demonstrating passion for our brand and exceeding guest expectations.
  • Develop and implement strategic plans to drive business growth and improve operational efficiency.

Requirements:

  • Previous management experience in hospitality, leisure, or retail, driven by guest service and business results.
  • Desirable: experience in F&B or food services, knowledge of food hygiene, and H&S.

What's in it for you?

  • A competitive salary of up to £30,000, plus a range of benefits, including a performance-related company bonus scheme, pension scheme, and share save scheme.
  • Full induction and training, plus opportunities for career development and progression.
  • Work-life balance, with 33 days annual leave and flexible working arrangements.


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