Service Advisor Role at Volvo Leamington Spa
7 days ago
Job Overview
We are seeking a highly skilled and customer-focused Service Advisor to join our Volvo Leamington Spa dealership. As a Service Advisor, you will play a crucial role in delivering exceptional customer service and ensuring the smooth operation of our service department.
Key Responsibilities
- Book customer vehicles for maintenance and/or repairs, and coordinate with the workshop team to schedule the workload.
- Meet customers on arrival and provide a seamless service experience, from drop-off to vehicle handover.
- Update customers on the progress of their vehicle, authorize additional work, and make follow-up calls.
- Liaise with the Workshop, Parts, and Sales departments to ensure customer vehicles are ready on time.
About You
- You will have a passion for delivering exceptional customer service and the ability to quickly establish and build rapport with our customers.
- A well-presented individual with a desire, attitude, and character to succeed in a fast-paced environment.
- Previous experience in a customer service role, ideally working to key targets to deliver customer satisfaction and sales objectives.
- Good organizational and administrative skills, with knowledge of dealer management systems a plus.
- Motor trade, automotive, or car dealership experience is preferred, but not essential, as full training will be provided.
What We Offer
- Competitive salary and benefits package.
- Opportunities for career growth and professional development.
- A dynamic and supportive work environment.
- Recognition and rewards for outstanding performance.
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