Senior Supervisor, Customer Experience

2 weeks ago

Leeds, Leeds, United Kingdom Conduent Business Services Full time
{"title": "Senior Supervisor, Customer Experience", "subtitle": "Lead, Coach, and Motivate the Contact Centre Team Leaders", "content": "

We are seeking an experienced Senior Supervisor to lead, coach, and motivate the Contact Centre Team Leaders to deliver outstanding performance in all areas of the department. As a Senior Supervisor, you will work closely with the Senior Delivery Manager to ensure the team is aligned with the company's goals and objectives.

The ideal candidate will have a strong background in leadership, with experience in managing teams and driving results. You will be responsible for ensuring all Team Leaders are reviewed regularly against the Contact Centre's main KPIs and continually encouraging individuals to personally develop and improve their team's performance and skills.

You will also be responsible for communicating effectively with the team, peer group, line management, external customers, and business contacts. Working as an effective member of the local management team, you will ensure adherence within the team to agreed Contact Centre procedures to ensure consistency of process and procedures.

The successful candidate will have a strong understanding of performance statistics and KPI management, as well as broad technical expertise and company/industry knowledge. You will be able to adapt and work in a fast-paced environment and have a growing knowledge of other disciplines.

We offer a competitive salary of \u00a330,000, 33 days annual leave, and a range of benefits including life assurance, private dental plan, and private medical insurance.

Travel and parking information: We are based a short 10–15-minute walk from Leeds railway station. Please be aware that parking availability onsite is not guaranteed.

", "requirements": "
  • Leadership experience in managing teams and driving results
  • Strong understanding of performance statistics and KPI management
  • Broad technical expertise and company/industry knowledge
  • Ability to adapt and work in a fast-paced environment
  • Growing knowledge of other disciplines
", "benefits": "
  • Competitive salary of \u00a330,000
  • 33 days annual leave
  • Life assurance
  • Private dental plan
  • Private medical insurance
", "travel": "

We are based a short 10–15-minute walk from Leeds railway station. Please be aware that parking availability onsite is not guaranteed.

", "contact": "

Please note that we do not accept applications via email or phone. Please submit your application through our website.

", "company": "Conduent Business Services"}

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