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Customer Service Team Leader

4 weeks ago

West Midlands, United Kingdom GET STAFFED ONLINE RECRUITMENT LIMITED Full time
About Our Client

Our client is a leading provider of end-to-end movement solutions in the UK, serving major players in the automotive industry. With a network of 600+ drivers and transport agents, they aim to make vehicle movement easy and sustainable.

Since their launch in 2018, they have acquired over 80 clients and won seven awards, including Best Fleet Software and Innovation Awards. Their commitment to sustainability has resulted in saving fleets over 3,000,000 tonnes of CO2.

Job Summary

We are seeking an ambitious and experienced Team Leader to join our Service Delivery Team in Birmingham. As a key member of the management team, you will oversee internal operations to deliver a market-leading service to customers and suppliers.

Key Responsibilities
  • Lead and manage a team of Movement Experts to achieve company goals and objectives.
  • Set clear tasks and ensure completion on each shift.
  • Drive high standards through strong leadership and consistent communication.
  • Prioritize team task completion and manage issues, complaints, or disputes with customers.
  • Monitor multiple tasks, foreseeing issues, and taking action ahead of time.
  • Build and maintain relationships with customer contacts and suppliers.
  • Lead commercial discussions and negotiations with suppliers.
  • Minimize unnecessary costs and understand company success factors.
  • Share company values and ambition with the team to enhance individual performance.
  • Provide guidance and take control of complex situations.
Requirements
  • A genuine desire to take responsibility and accountability.
  • Persuasive communication skills with a focus on building trust and relationships.
  • A positive, enthusiastic attitude to work and the strength to influence the team positively.
  • Commercial awareness with a proven track record of taking difficult decisions.
  • A customer-focused attitude and skill in people management.
  • Goals-oriented with a proven record of delivering results.
What's in it for you

As a member of our team, you will be part of a growing and ambitious company. We offer a supportive environment, social events, and a focus on wellbeing and health. You will have the opportunity to grow with us and enjoy a range of benefits, including 25 days' annual leave and additional days with each completed year of service.