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Visitor Services Administrator

2 months ago

Hurst Green, Lancashire, United Kingdom The Cambian Group Full time

Contract Type: Term Time, Permanent, Monday – Friday, 40 Hours per week.

Salary: £11.44 per hour / £20, .96 per annum

Company: Cambian Brook View School

Cambian Brook View School provides a comprehensive approach to Education, Care, and Clinical support for young individuals aged 8 to 18 years, who join us on a full-time, residential basis from various locations across the country, addressing a spectrum of Autistic and associated complex needs.

Set amidst over 20 acres of picturesque countryside, our environment offers opportunities for forest classrooms, gardens, stables, and trails, allowing our teams to cultivate a nurturing landscape that fosters creativity and imagination in our children and young people.

Position Overview:

We are seeking a dedicated, organized, and proactive individual to join our administrative team. In this role, you will be the first point of contact, managing reception duties and various administrative tasks. Your focus will be on maintaining a friendly and professional atmosphere, ensuring the smooth operation of the school in a dynamic environment. You will collaborate with an experienced team to deliver efficient administrative support and provide a warm welcome to visitors, staff, and students.

Main Responsibilities:

  • Welcoming visitors with a professional and friendly demeanor.
  • Communicating promptly with relevant staff/students to keep visitors informed during their wait.
  • Managing incoming calls with professionalism, ensuring effective call handling and transfers.
  • Accurately recording messages and ensuring timely delivery.
  • Overseeing the signing in/out process to comply with Health and Safety regulations.
  • Assisting during open days by greeting visitors and providing necessary information.
  • Supporting the provision of refreshments for meetings and visitors as needed.
  • Maintaining an accurate central shared calendar.
  • Handling document duplication, scanning, and distribution as required.
  • Ensuring the reception area is safe and welcoming for all visitors.
  • Managing incoming and outgoing correspondence efficiently.
  • Upholding confidentiality at all times.
  • Demonstrating effective multitasking and time management skills.
  • Supporting students during their work experience in the reception area.

Ideal Candidate Profile:

The successful candidate will be:

  • Committed to delivering exceptional customer service.
  • A positive and consistent role model.
  • Innovative, engaging, and enthusiastic.
  • A creative thinker with the ability to implement ideas effectively.
  • An excellent communicator and team player.

Note: Enhanced DBS and reference checks will be conducted in accordance with government regulations and best practices for safer recruitment. All candidates are expected to promote equal opportunities and challenge any discriminatory behavior or practices.

Safeguarding Checks: Online searches of shortlisted candidates will be conducted as part of the safeguarding process, ensuring suitability for working with children. This search will be carried out by an individual not involved in the appointment panel to avoid bias.