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Senior Service Delivery Manager
1 month ago
We are seeking an experienced Senior Client Services Manager to join our team at NEC Software Solutions. As a key member of our service delivery team, you will be responsible for ensuring the seamless delivery of our operational services to customers.
Key Responsibilities:- Service Delivery Management: Accountable for the delivery of our operational services to customers, ensuring adherence to OLAs, SLAs and KPIs, and minimising any service credits payable.
- Customer Engagement Management: Act as a point of contact for senior customer representatives, fostering strong relationships and understanding their needs and requirements.
- Incident and Change Management: Accountable for Major Incident Management, ensuring timely resolution and communication.
- Proven experience in a similar Service Owner role.
- An understanding of service delivery into complex, multi-stakeholder organisations.
- Excellent stakeholder management and communication skills.
- Ability to analyse data and produce insightful reports.
- Strong problem-solving and decision-making abilities.
- Familiarity with ITIL or similar service management frameworks.
- Ability to work effectively in a fast-paced, dynamic environment.
- A competitive salary and benefits package.
- The opportunity to work with a leading technology company.
- A dynamic and supportive team environment.
We are an equal opportunities employer and welcome applications from all communities. If you require any reasonable adjustments or have specific accessibility needs during the recruitment or interview process, please feel free to share these with us.
