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Technical Support Specialist
2 months ago
We are seeking an experienced 2nd Line Support Analyst to join our client on an initial 6-month contract. The role involves working 5 days a week in the office.
Key Responsibilities:- Provide 2nd line support for IT-related queries, ensuring timely resolution of SNOW requests and incident tickets.
- Conduct root cause analysis to improve service delivery and customer experience.
- Provision and support IT-related equipment.
- Manage asset tagged hardware and peripherals.
- Support on-site activities, including IT deskside support and hardware maintenance.
- Microsoft Windows o/s (Windows 10) - working knowledge of build, configuration, and registry settings.
- Desktop hardware architecture.
- SCCM experience, including OS deployment, application deployment, fault finding, monitoring, and reporting.
- Microsoft Office suite - configuration, templates, macros, add-ins, advanced features, and user preference configuration.
- Office 365, Teams, Exchange Online, OneDrive, and SharePoint.
- Active Directory - basic administration and Group Policy.
- Appsense (Environment Manager & App Manager) - basic policy fault finding expertise.
- Messaging and collaboration tools - an appreciation of the Microsoft Exchange environment, email client configuration, instant messaging tools, and video conferencing.
- Email security products - e.g., Retarus and an appreciation of white/black listing.
- Understanding of virtualisation technology - e.g., VMWare.
- Networks - experience to include an understanding of LAN/WAN/vLAN and Wi-Fi technologies, DHCP, DNS/WINS, PXE, and VPN/remote connectivity.
- Telephony - office-based telephony services, VOIP, mobile device configuration, tethering, and mobile peripherals.
Please note that due to the high volume of applications, only suitable candidates will be contacted for an interview.
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