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Contract Administrator
2 months ago
Arcus Solutions is seeking a dedicated and customer-focused Contract Coordinator to join our team.
In this role, you will play a vital part in ensuring client satisfaction by managing contracts and providing exceptional support. Your responsibilities will encompass handling customer inquiries, coordinating with internal and external teams, and monitoring key performance indicators.
Key Responsibilities:
- Provide prompt and effective responses to customer inquiries regarding maintenance requests and general contract-related matters.
- Accurately record job requirements and priorities within our systems and client portals.
- Collaborate with internal departments and external contractors to obtain updates on job progress and estimated completion times.
- Work closely with management to achieve both client and company objectives, ensuring adherence to contract terms and service level agreements.
- Monitor performance metrics and implement strategies to enhance customer satisfaction and operational efficiency.
Ideal Candidate Profile:
We are looking for an individual with a proven track record in customer service, excellent communication skills, and a strong work ethic. Proficiency in Microsoft Office applications and IT systems is essential. A 'can-do' attitude, flexibility, and the ability to effectively solve problems are highly valued.
