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Field Services Technician

2 months ago

Crawley, West Sussex, United Kingdom CDW UK Full time
Job Title: Field Services Engineer

CDW UK is a leading provider of information technology solutions to businesses across the globe. As a Field Services Engineer, you will play a critical role in delivering exceptional IT support services to our clients.

Key Responsibilities:
  • Travel to various customer sites to provide on-site technical support and maintenance services for a range of IT equipment, including PCs, laptops, tablets, printers, and peripherals.
  • Diagnose and resolve technical issues in a timely and efficient manner, ensuring minimal downtime for our clients.
  • Perform installations, upgrades, and troubleshooting tasks on a variety of hardware and software platforms.
  • Collaborate with internal teams to ensure seamless delivery of services and maintain high levels of customer satisfaction.
  • Stay up-to-date with the latest technologies and vendor certifications to provide expert-level support to our clients.
Requirements:
  • Proven experience in IT hardware support and maintenance, with a strong understanding of end-user computing, PCs, laptops, tablets, printers, and peripherals.
  • Ability to install and configure software as per customer requirements.
  • Relevant vendor certifications, such as Dell, Lenovo, IBM, and HP.
  • Excellent problem-solving skills, with a methodical and quality-minded approach to all work.
  • Strong communication and interpersonal skills, with the ability to work effectively with internal teams and external clients.
What We Offer:
  • Competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.

CDW UK is an equal opportunities employer, committed to diversity and inclusion. We welcome applications from candidates with diverse backgrounds and experiences.