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Customer Service Coordinator
2 months ago
Job Reference: A unique identifier for this role
Job Title: Customer Service Coordinator
Location: A dynamic and fast-paced work environment
Salary: A competitive compensation package
Hours per week: A standard full-time schedule
Role Overview
OCS, a leading provider of specialized services, is seeking a highly skilled and motivated individual to join our team as a Customer Service Coordinator. As a key member of our operations team, you will play a critical role in ensuring the delivery of exceptional service to our clients.
Key Responsibilities:
- Manage the customer service process: Respond to customer inquiries, resolve issues, and provide timely and effective solutions.
- Support regional operations teams: Collaborate with regional teams to ensure seamless service delivery, provide guidance and support as needed, and maintain open communication channels.
- Utilize business systems: Leverage various business tools, including CRM systems, project management software, and other proprietary systems, to streamline processes and improve efficiency.
- Share information and reports: Provide regular updates and insights to clients and stakeholders, ensuring transparency and accountability.
- Maintain databases and records: Accurately maintain and update databases, including customer information, service history, and performance metrics.
- Coordinate logistics and scheduling: Book appointments, schedule services, and manage permits and pre-site forms as required.
- Order supplies and equipment: Procure necessary materials and equipment for regional teams, ensuring timely delivery and effective use.
- Monitor and report performance: Track key performance indicators, identify areas for improvement, and provide recommendations for process enhancements.
- Ensure compliance and adherence: Maintain awareness of company policies, procedures, and regulatory requirements, ensuring adherence and compliance across all aspects of the role.
- Manage customer complaints: Investigate and resolve customer complaints in a timely and professional manner, ensuring customer satisfaction and loyalty.
- Develop in-depth knowledge: Stay up-to-date on industry trends, best practices, and company policies, applying this knowledge to improve service delivery and customer satisfaction.
About You:
- Eligibility to work in the UK: Must have the right to work in the UK
- Excellent communication skills: Ability to communicate effectively with people at all levels, including clients and internal stakeholders
- Prioritization and time management: Ability to prioritize tasks, manage time effectively, and meet deadlines
- Self-motivation and teamwork: Ability to work independently, be self-sufficient, and motivated, while also being a team player and following instructions
- IT literacy: Proficiency in Microsoft Office programs and other business software
- Organizational and planning skills: Excellent organizational, planning, and time management skills to ensure timely and effective service delivery
- Attention to detail: Ability to ensure accuracy and attention to detail in all aspects of the role
Benefits:
- Flexible working arrangements: Opportunities for flexible and hybrid working arrangements
- Holiday entitlement: 25 days holiday + bank holidays
- Wellbeing initiatives: Access to discounted gym membership, eye test vouchers, and other wellbeing initiatives
- Professional development: Opportunities for professional growth and development, including access to training and development programs
- Recognition and rewards: Recognition and rewards for outstanding performance and contributions to the company
How to apply:
If you are a motivated and results-driven individual with a passion for delivering exceptional customer service, please submit your application for this exciting opportunity.
