Customer Experience Lead
1 week ago
We are seeking a highly skilled Digital Experience Manager to join our team at Harnham. As a key member of our organization, you will be responsible for leading our high-end furniture retailer's digital strategy.
Key Responsibilities- Set the Roadmap: Develop and implement a comprehensive digital roadmap to drive business growth and improve customer experience.
- Manage Testing: Oversee the testing process to ensure seamless execution and optimal results.
- Prioritize Insights and Testing Strategy: Analyze data and insights to inform testing strategies and drive business decisions.
- A/B Testing: Design and execute A/B testing campaigns to optimize digital experiences.
- Technical Skills: Proficiency in tools such as IBM, Coremetrics, Google Analytics, Adobe Analytics, and other relevant technologies.
- Business Acumen: Strong understanding of the financial services industry and digital marketing principles.
- Leadership Skills: Proven ability to lead cross-functional teams and drive strategic initiatives.
As a Digital Experience Manager at Harnham, you will have the opportunity to work with a talented team and contribute to the success of our high-end furniture retailer. If you are a motivated and experienced professional looking to take your career to the next level, we encourage you to apply.
-
Be an Expert in Customer Experience
3 days ago
Sunderland, Sunderland, United Kingdom Barclays Full timeAbout the RoleThe purpose of this position is to provide an exceptional experience to our brokers and solicitors across both telephony and webchat, enabling them to achieve their ambitions and meet their clients' mortgage needs while contributing to the Life Moments commercial ambitions.To be successful in this role, it's essential that you have some of the...
-
Be an Expert in Customer Experience
7 days ago
Sunderland, Sunderland, United Kingdom Barclays Full timeAbout the RoleThe purpose of this position is to provide an exceptional experience to our brokers and solicitors across both telephony and webchat, enabling them to achieve their ambitions and meet their clients' mortgage needs while contributing to the Life Moments commercial ambitions.To be successful in this role, it's essential that you have some of the...
-
Customer Operations Team Lead
3 days ago
Sunderland, Sunderland, United Kingdom Pentland Brands Full timeAbout the RoleThe Customer Operations Team Lead will be responsible for managing a team of Customer Operations Executives to service a portfolio of accounts and brands within the DACH channel. This role will ensure that an optimal level of support is given to internal stakeholders and customers.Key ResponsibilitiesDrive Exemplary Service: Foster a culture of...
-
Customer Operations Team Lead
3 days ago
Sunderland, Sunderland, United Kingdom Pentland Brands Full timeAbout the RoleThe Customer Operations Team Lead will be responsible for managing a team of Customer Operations Executives to service a portfolio of accounts and brands within the DACH channel. This role will ensure that an optimal level of support is given to internal stakeholders and customers.Key ResponsibilitiesDrive Exemplary Service: Foster a culture of...
-
Virtual Contact Center Team Leader
4 days ago
Sunderland, Sunderland, United Kingdom Hays Travel Full timeJob SummaryWe are seeking an experienced Sales Team Lead to join our Virtual Contact Center team at Hays Travel. As a key member of our sales team, you will be responsible for leading a team of sales professionals in providing exceptional customer service and driving sales growth.Main ResponsibilitiesManage the day-to-day performance and productivity of a...
-
Virtual Contact Center Team Leader
7 days ago
Sunderland, Sunderland, United Kingdom Hays Travel Full timeJob SummaryWe are seeking an experienced Sales Team Lead to join our Virtual Contact Center team at Hays Travel. As a key member of our sales team, you will be responsible for leading a team of sales professionals in providing exceptional customer service and driving sales growth.Main ResponsibilitiesManage the day-to-day performance and productivity of a...
-
Digital Experience Manager
1 week ago
Sunderland, Sunderland, United Kingdom Harnham Full timeAbout the RoleWe are seeking a highly skilled Digital Experience Manager to join our team at Harnham. As a key member of our leadership team, you will be responsible for driving the digital strategy and vision for our high-end furniture retailer.Key ResponsibilitiesLeadership and Management: Lead a team of digital professionals to deliver high-quality...
-
Digital Experience Manager
4 days ago
Sunderland, Sunderland, United Kingdom Harnham Full timeAbout the RoleWe are seeking a highly skilled Digital Experience Manager to join our team at Harnham. As a key member of our organization, you will be responsible for leading our digital transformation efforts and driving business growth through data-driven insights.Key ResponsibilitiesDevelop and Implement Digital Roadmap: Create and execute a comprehensive...
-
Digital Experience Manager
4 days ago
Sunderland, Sunderland, United Kingdom Harnham Full timeAbout the RoleWe are seeking a highly skilled Digital Experience Manager to join our team at Harnham. As a key member of our organization, you will be responsible for leading our digital transformation efforts and driving business growth through data-driven insights.Key ResponsibilitiesDevelop and Implement Digital Roadmap: Create and execute a comprehensive...
-
Sunderland, Sunderland, United Kingdom Northern Powergrid Full time £50,000Job Description:Northern Powergrid is seeking a dynamic and experienced Customer Service Project Manager to join our Customer Services team.Key Responsibilities:Manage and deliver key projects involving the development of existing and new systems and processes.Work closely with the teams that support and operate systems that are used to provide customers and...
-
Customer Service Representative
2 weeks ago
Sunderland, Sunderland, United Kingdom PDSA Full timeExciting Opportunity:PDSA, the UK's leading veterinary charity, is seeking dedicated Customer Service Advisors to join our team. If you have a passion for delivering exceptional customer experiences and making a difference in the lives of people and their pets, then this role is for you.Positive, confident, and hard-workingTeam player with a drive to achieve...
-
Customer Service Representative
6 days ago
Sunderland, Sunderland, United Kingdom greenbean Full timeAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Advisor. As a key member of our contact centre, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesHandle customer enquiries and resolve issues in a timely and professional...
-
Customer Service Director
6 days ago
Sunderland, Sunderland, United Kingdom Solus Accident Repair Centres Full timeAbout the Role:We are seeking an experienced Customer Service Manager to lead our Customer Service department at Solus Accident Repair Centres. As a key member of our team, you will be responsible for mentoring and leading a team focused on delivering exceptional customer service, while promoting our company values and principles.Key Responsibilities:Lead a...
-
Customer Service Representative
4 days ago
Sunderland, Sunderland, United Kingdom greenbean Full timeAbout GreenbeanGreenbean is a leading provider of innovative solutions for powering everyday life. Our mission is to deliver exceptional customer experiences and make a positive impact on the communities we serve.Job SummaryWe are seeking a highly motivated and customer-centric professional to join our team as a Customer Service Representative. As a key...
-
Customer Service Representative
4 days ago
Sunderland, Sunderland, United Kingdom greenbean Full timeAbout GreenbeanGreenbean is a leading provider of innovative solutions for powering everyday life. Our mission is to deliver exceptional customer experiences and make a positive impact on the communities we serve.Job SummaryWe are seeking a highly motivated and customer-centric professional to join our team as a Customer Service Representative. As a key...
-
Customer Service Representative
22 hours ago
Sunderland, Sunderland, United Kingdom greenbean Full timeAbout GreenbeanGreenbean is a leading provider of innovative solutions for powering everyday life. Our mission is to deliver exceptional customer experiences and make a positive impact on the communities we serve.Job SummaryWe are seeking a highly motivated and customer-centric professional to join our team as a Customer Service Representative. As a key...
-
Customer Service Representative
21 hours ago
Sunderland, Sunderland, United Kingdom greenbean Full timeAbout GreenbeanGreenbean is a leading provider of innovative solutions for powering everyday life. Our mission is to deliver exceptional customer experiences and make a positive impact on the communities we serve.Job SummaryWe are seeking a highly motivated and customer-centric professional to join our team as a Customer Service Representative. As a key...
-
Customer Service Representative
7 days ago
Sunderland, Sunderland, United Kingdom greenbean Full timeAbout GreenbeanGreenbean is a leading provider of innovative solutions for powering everyday life. Our mission is to empower individuals and communities by delivering exceptional customer experiences.Job SummaryWe are seeking a highly motivated and customer-centric professional to join our team as a Customer Service Representative. As a key member of our...
-
Customer Service Representative
6 days ago
Sunderland, Sunderland, United Kingdom The Entertainer Full timeAbout The EntertainerThe Entertainer is a leading retailer of toys and games, with a strong presence in the UK market. We are committed to providing an exceptional shopping experience for our customers, and we are seeking a highly motivated and enthusiastic Sales Assistant to join our team.Key ResponsibilitiesMerchandising and maintaining the visual appeal...
-
Customer Service Representative
7 days ago
Sunderland, Sunderland, United Kingdom The Entertainer Full timeAbout The EntertainerThe Entertainer is a leading retailer of toys and games, with a strong presence in the UK market. We are committed to providing an exceptional shopping experience for our customers, and we are seeking a highly motivated and enthusiastic Sales Assistant to join our team.Key ResponsibilitiesMerchandising and maintaining the visual appeal...