Customer Experience Lead

1 week ago


Sunderland, Sunderland, United Kingdom Harnham Full time
About the Role

We are seeking a highly skilled Digital Experience Manager to join our team at Harnham. As a key member of our organization, you will be responsible for leading our high-end furniture retailer's digital strategy.

Key Responsibilities
  • Set the Roadmap: Develop and implement a comprehensive digital roadmap to drive business growth and improve customer experience.
  • Manage Testing: Oversee the testing process to ensure seamless execution and optimal results.
  • Prioritize Insights and Testing Strategy: Analyze data and insights to inform testing strategies and drive business decisions.
  • A/B Testing: Design and execute A/B testing campaigns to optimize digital experiences.
Requirements
  • Technical Skills: Proficiency in tools such as IBM, Coremetrics, Google Analytics, Adobe Analytics, and other relevant technologies.
  • Business Acumen: Strong understanding of the financial services industry and digital marketing principles.
  • Leadership Skills: Proven ability to lead cross-functional teams and drive strategic initiatives.
What We Offer

As a Digital Experience Manager at Harnham, you will have the opportunity to work with a talented team and contribute to the success of our high-end furniture retailer. If you are a motivated and experienced professional looking to take your career to the next level, we encourage you to apply.



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