Energy Industry Customer Service Project Lead

1 week ago

Sunderland, Sunderland, United Kingdom Northern Powergrid Full time £50,000

Job Description:

Northern Powergrid is seeking a dynamic and experienced Customer Service Project Manager to join our Customer Services team.

Key Responsibilities:

  • Manage and deliver key projects involving the development of existing and new systems and processes.
  • Work closely with the teams that support and operate systems that are used to provide customers and our teams with key services.
  • Implement governance frameworks, manage project resources, and embed the changes required to drive continuous improvement across our customer service processes.

Requirements:

  • Strong project management skills, including scheduling, prioritization, and task delivery.
  • Proficiency in IT, particularly with MS Office applications.
  • Knowledge of budgeting processes and financial management.
  • Ability to understand and communicate the business impact of IT performance.
  • Experience of working in Agile Project Management.
  • Project Management experience in a fast-paced customer service environment.
  • Experience in IT projects or the UK utility sector or in a direct customer service role.

What We Offer:

  • A competitive salary of up to £50k per annum DOE.
  • Enrolment into our pension scheme.
  • 25 days holiday.
  • 15% performance bonus.
  • Agile working between remote and office.

About Northern Powergrid:

We are a forward-thinking organisation committed to delivering a sustainable energy solution and supporting the UK's net-zero goals. Our focus on innovation and smart technology ensures that we meet the region's energy needs now and in the future.

Why Join Us:

We are an equal opportunities employer and welcome applications from all qualified candidates. We are committed to creating a diverse and inclusive workplace where everyone can thrive.

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