Customer Service Project Manager
18 hours ago
Join Northern Powergrid's Customer Service Team as a Project Manager
Overview
Northern Powergrid is a leading energy company powering everyday life for millions of customers across the Northeast, Yorkshire, and Northern Lincolnshire. We are committed to delivering a sustainable energy solution and supporting the UK's net-zero goals.
Key Responsibilities
- Project Management: Oversee the delivery of CRM and customer service projects, ensuring they are completed on time and within budget.
- Governance: Establish and maintain project governance frameworks to ensure effective project delivery and change management.
- Collaboration: Work closely with developers, internal stakeholders, and third-party vendors to manage project dependencies and deliver enhanced services.
- Communication: Implement project communication plans, report progress to senior management, and manage customer expectations.
- Financial Management: Monitor project budgets, control costs, and ensure financial objectives are met.
Key Competencies
- Strong Project Management Skills: Including scheduling, prioritization, and task delivery.
- Proficiency in IT: Particularly with MS Office applications.
- Excellent Communication Skills: Verbal and written.
- Knowledge of Budgeting Processes: And financial management.
- Strong Leadership Abilities: With the capability to manage and motivate teams.
- Ability to Understand and Communicate: The business impact of IT performance.
Essential Qualifications
- Experience in Agile Project Management: In a fast-paced customer service environment.
Desirable Qualifications
- Experience in IT Projects: Or the UK utility sector or in a direct customer service role.
- MSP Practitioner Accreditation: Or degree or equivalent in an IT-related discipline.
- Previous Experience: In business case development and tender processes.
- 2+ Years of IT Project Management Experience: In a large organization.
- Experience with Structured Project Delivery Methodologies: And tools.
- Financial Management of Project Costs: And benefits.
- Experience in Change Implementation Planning: And management.
-
Customer Service Project Manager
5 days ago
Sunderland, Sunderland, United Kingdom Northern Powergrid Full timeAbout the RoleWe are seeking a highly skilled and experienced Project Manager to join our Customer Service team at Northern Powergrid. As a key member of our team, you will be responsible for delivering projects that drive business growth and improve customer satisfaction.Key ResponsibilitiesProject Management: Oversee the delivery of CRM and customer...
-
Customer Service Project Manager
5 days ago
Sunderland, Sunderland, United Kingdom Northern Powergrid Full timeAbout the RoleWe are seeking a highly skilled and experienced Project Manager to join our Customer Service team at Northern Powergrid. As a key member of our team, you will be responsible for delivering projects that drive business growth and improve customer satisfaction.Key ResponsibilitiesProject Management: Oversee the delivery of CRM and customer...
-
Project Manager
1 week ago
Sunderland, Sunderland, United Kingdom Northern Powergrid Full timeJob Description**About the Role**We are seeking a highly skilled and experienced Customer Service Project Manager to join our team at Northern Powergrid. As a key member of our Customer Services team, you will be responsible for managing and delivering key projects involving the development of existing and new systems and processes.Key...
-
Project Manager
1 week ago
Sunderland, Sunderland, United Kingdom Northern Powergrid Full time £50,000About the RoleWe are seeking a highly skilled and experienced Customer Service Project Manager to join our team at Northern Powergrid. As a key member of our Customer Services team, you will be responsible for managing and delivering key projects involving the development of existing and new systems and processes.Key ResponsibilitiesProject Management:...
-
Sunderland, Sunderland, United Kingdom Northern Powergrid Full timeAbout the RoleWe are seeking a highly skilled and experienced Customer Service Project Manager to join our team at Northern Powergrid. As a key member of our Customer Services team, you will be responsible for managing and delivering key projects that involve the development of existing and new systems and processes.Key ResponsibilitiesProject Management:...
-
Sunderland, Sunderland, United Kingdom Northern Powergrid Full timeAbout the RoleWe are seeking a highly skilled and experienced Customer Service Project Manager to join our team at Northern Powergrid. As a key member of our Customer Services team, you will be responsible for managing and delivering key projects that involve the development of existing and new systems and processes.Key ResponsibilitiesProject Management:...
-
Sunderland, Sunderland, United Kingdom Northern Powergrid Full time £50,000Job Title: Customer Service Project ManagerJob Summary:Northern Powergrid is seeking a dynamic and experienced Customer Service Project Manager to join our Customer Services team. As a forward-thinking organisation, we are committed to delivering a sustainable energy solution and supporting the UK's net-zero goals.Key Responsibilities:Manage and deliver key...
-
Customer Service Project Manager
1 week ago
Sunderland, Sunderland, United Kingdom Northern Powergrid Full time £50,000About the RoleWe are seeking a dynamic and experienced Customer Service Project Manager to join our Customer Services team at Northern Powergrid.Key ResponsibilitiesManage and deliver key projects involving the development of existing and new systems and processes.Work closely with the teams that support and operate systems that are used to provide customers...
-
Customer Service Project Manager
2 days ago
Sunderland, Sunderland, United Kingdom Northern Powergrid Full timeJoin Northern Powergrid's Customer Service Team as a Project ManagerAre you passionate about the energy industry and looking for a challenging role that combines project management with customer service? We're seeking a dynamic and experienced Project Manager to join our Customer Service Team at Northern Powergrid.About the RoleAs a Project Manager, you will...
-
Customer Service Project Manager
2 days ago
Sunderland, Sunderland, United Kingdom Northern Powergrid Full timeJoin Northern Powergrid's Customer Service Team as a Project ManagerAre you passionate about the energy industry and looking for a challenging role that combines project management with customer service? We're seeking a dynamic and experienced Project Manager to join our Customer Service Team at Northern Powergrid.About the RoleAs a Project Manager, you will...
-
Customer Service Project Manager
1 week ago
Sunderland, Sunderland, United Kingdom Northern Powergrid Full timeAbout the RoleWe are seeking a dynamic and experienced Customer Service Project Manager to join our Customer Services team at Northern Powergrid.As a key member of our team, you will be responsible for managing and delivering key projects involving the development of existing and new systems and processes.You will work closely with the teams that support and...
-
Customer Service Project Manager
6 days ago
Sunderland, Sunderland, United Kingdom Northern Powergrid Full timeAbout the RoleWe are seeking a dynamic and experienced Customer Service Project Manager to join our Customer Services team at Northern Powergrid.As a key member of our team, you will be responsible for managing and delivering key projects involving the development of existing and new systems and processes.You will work closely with the teams that support and...
-
Customer Service Project Manager
2 days ago
Sunderland, Sunderland, United Kingdom Northern Powergrid Full time £50,000About the RoleWe are seeking a highly skilled and experienced Customer Service Project Manager to join our team at Northern Powergrid. As a key member of our Customer Service team, you will be responsible for managing and delivering key projects that involve the development of existing and new systems and processes.Key ResponsibilitiesOversee the delivery of...
-
Customer Service Project Manager
5 days ago
Sunderland, Sunderland, United Kingdom Northern Powergrid Full time £50,000About the RoleWe are seeking a highly skilled and experienced Customer Service Project Manager to join our team at Northern Powergrid. As a key member of our Customer Service Team, you will be responsible for managing and delivering key projects that involve the development of existing and new systems and processes.Key ResponsibilitiesOversee the delivery of...
-
Customer Service Project Manager
2 days ago
Sunderland, Sunderland, United Kingdom Northern Powergrid Full time £50,000About the RoleWe are seeking a highly skilled and experienced Customer Service Project Manager to join our team at Northern Powergrid. As a key member of our Customer Service team, you will be responsible for managing and delivering key projects that involve the development of existing and new systems and processes.Key ResponsibilitiesOversee the delivery of...
-
Customer Service Project Manager
5 days ago
Sunderland, Sunderland, United Kingdom Northern Powergrid Full time £50,000About the RoleWe are seeking a highly skilled and experienced Customer Service Project Manager to join our team at Northern Powergrid. As a key member of our Customer Service Team, you will be responsible for managing and delivering key projects that involve the development of existing and new systems and processes.Key ResponsibilitiesOversee the delivery of...
-
Customer Service Project Manager
5 days ago
Sunderland, Sunderland, United Kingdom Northern Powergrid Full time £50,000About the RoleWe are seeking a dynamic and experienced Customer Service Project Manager to join our Customer Services team at Northern Powergrid.In this role, you will manage and deliver key projects involving the development of existing and new systems and processes. You will work closely with the teams that support and operate systems that are used to...
-
Customer Service Project Manager
5 days ago
Sunderland, Sunderland, United Kingdom Northern Powergrid Full time £50,000About the RoleWe are seeking a dynamic and experienced Customer Service Project Manager to join our Customer Services team at Northern Powergrid.In this role, you will manage and deliver key projects involving the development of existing and new systems and processes. You will work closely with the teams that support and operate systems that are used to...
-
Customer Service Project Manager
2 days ago
Sunderland, Sunderland, United Kingdom Northern Powergrid Full time £50,000About the RoleWe are seeking a dynamic and experienced Customer Service Project Manager to join our Customer Services team at Northern Powergrid.As a key member of our team, you will be responsible for managing and delivering key projects involving the development of existing and new systems and processes.You will work closely with the teams that support and...
-
Customer Service Project Manager
3 days ago
Sunderland, Sunderland, United Kingdom Northern Powergrid Full time £50,000About the RoleWe are seeking a dynamic and experienced Customer Service Project Manager to join our Customer Services team at Northern Powergrid.As a key member of our team, you will be responsible for managing and delivering key projects involving the development of existing and new systems and processes.You will work closely with the teams that support and...
