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Senior Policy Administrator

2 months ago

Isleworth, Greater London, United Kingdom Chelsea and Westminster Hospital NHS Foundation... Full time

Key Responsibilities:

  1. Staff Management Support: Collaborate with the Team Leader to oversee the management of Patient Administrators and Assistant Patient Administrators, ensuring effective prioritization, day-to-day support, supervision, and performance management.
  2. Enquiry Resolution: Respond to patient enquiries in a timely, polite, and professional manner, taking appropriate action or escalating as needed, utilizing initiative and prioritization skills.
  3. Patient Pathway Management: Proactively manage patient pathways to ensure high-quality service delivery, adhering to trust-wide standards and policies.
  4. Initiative and Problem-Solving: Utilize initiative when addressing patient problems or responding to requests from managers and consultants for patient information.
  5. New Staff Induction: Participate in new staff induction, providing close supervision and demonstrating duties to new starters.
  6. Team Development: Develop new team members through training and supervision, promoting their growth and success.
  7. Policy and Procedure Adherence: Adhere to trust-wide standard operating procedures and policies for clinical administrative processes, contributing to their development and suggesting improvements.
  8. Reception Services Oversight: Support the Team Leader in overseeing reception services, ensuring adequate cover and a welcoming service for patients.