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Help Desk Technician
2 months ago
Job Title: 2nd Line IT Support Engineer
Job Type: Permanent
Company: Principal IT
Location: Remote (with occasional on-site visits)
About the Role:
We are seeking a highly skilled and motivated 2nd Line IT Support Engineer to join our team at Principal IT. As a 2nd Line IT Support Engineer, you will be responsible for providing technical support to our clients, troubleshooting and resolving complex technical issues, and working closely with our Tech Fix team to ensure seamless service delivery.
Key Responsibilities:
- Provide technical support to clients via phone, email, and remote desktop
- Troubleshoot and resolve complex technical issues related to Windows Server Environments, Physical Server Troubleshooting, Virtualisation Products, Office 365 environments, Active Directory/Azure Active Directory, Windows 10/Windows 11 Troubleshooting, Firewall Troubleshooting, Network Troubleshooting, and Security Knowledge
- Work closely with the Tech Fix team to ensure timely and effective resolution of technical issues
- Collaborate with other teams to identify and implement process improvements
- Stay up-to-date with the latest technology trends and advancements
Requirements:
- 2+ years of experience in a similar IT support role
- Excellent knowledge of IT products, including Microsoft Windows Server, Core Infrastructure Server Hardware, Virtualisation, Exchange/Office 365, Azure, Security Solutions
- Strong problem-solving and analytical skills
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
What We Offer:
- Competitive salary and benefits package
- Opportunities for professional growth and development
- Collaborative and dynamic work environment
- Recognition and rewards for outstanding performance
How to Apply:
If you are a motivated and experienced IT professional looking for a new challenge, please submit your application, including your resume and a cover letter, to Principal IT.
