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Branch Administrator
2 months ago
Job Title: Branch Administrator
Job Summary:
We are seeking an experienced Branch Administrator to join our team at Stannah in Dartford. As a key member of our administration team, you will be responsible for providing exceptional customer service, coordinating schedules, and maintaining accurate records.
Key Responsibilities:
- Communicate effectively with customers, field engineers, and internal departments via phone and email to resolve queries and ensure customer satisfaction.
- Coordinate and schedule work for field engineers to ensure smooth operations and efficient use of resources.
- Process invoices, resolve billing queries, and maintain accurate records in our electronic database.
- Generate reports using Excel to support administrative tasks and provide insights for business decisions.
- Perform general administrative duties, including filing, photocopying, scanning, handling couriers, and managing post.
Requirements:
- Previous experience in an administrative role or similar position is essential.
- An NVQ in Administration or equivalent is preferred.
- Strong customer service skills and excellent IT proficiency are required for this role.
About Stannah:
Stannah is a family-owned manufacturing and engineering company that has been in operation for over [number] years. We specialize in providing access solutions for people and goods in and around homes and buildings. Our products include stairlifts, lifts, escalators, and homelifts, as well as maintenance and repair services.
Benefits:
- Market-aligned salary, paid on a monthly basis.
- Profit Share Bonus Scheme, paid to all employees every quarter.
- 25 days holiday, plus bank holidays.
- Holiday scheme to buy extra days' annual leave.
- Pension Scheme, with matched contribution/salary sacrifice.
- SimplyHealth Cash Plan, allowing you to claim towards health costs.
- Life Assurance Scheme.
- Long Service award scheme, with holiday benefit.
- Company Benefits Discount Rewards Scheme.
- Employee Assistance Programme, to support and enhance well-being.
- Enhanced maternity and paternity provision.
- Free parking.
We are an equal opportunities employer and welcome applications from candidates of all backgrounds, identities, and abilities. We are a Disability Confident Committed Employer and treat all our job applicants fairly and with respect.
