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Pensions Administration Team Lead
2 months ago
We are seeking an experienced Pensions Administration Team Lead to join our team at GBS - Global. As a key member of our Pensions Outsourcing Practice, you will be responsible for managing a team of administrators supporting occupational pension schemes.
Key Responsibilities- Oversee the day-to-day management of client relationships with trustees and corporate clients, participating in trustee and client meetings as required.
- Provide expert advice and solutions to pension queries and consultative advice, staying up-to-date with technical and legislative developments in the pensions industry.
- Accountable for the team's handling of errors and complaints, implementing remedial action to prevent reoccurrence.
- Inspire, motivate, coach, and develop individuals to achieve outstanding performance through personal leadership style and behaviors.
- Accountable for the team's pensioner payrolls, pension increases, and ensuring all team projects and disclosure requirements are completed by deadlines.
- Lead non-client activities, conduct internal audits, and identify potential improvements in pensions administration processes, quality improvement, and implement changes.
- Monitor staff performance and progress against goals, addressing concerns and implementing improvement plans as necessary.
- Extensive experience working with different occupational pension schemes, including DB, DC, CARE, or Hybrid schemes.
- Proven knowledge of pensions projects and scheme events is advantageous.
- Ideally QPA or PMI qualified, but not essential.
- Minimum of 2 years as Principal/Senior Administrator or Deputy Team Lead.
- Proven experience of occupational pension scheme administration, quality checking, staff appraisal, and mentoring.
- Proven experience carrying out complex manual pension calculations.
- The ability to develop a culture of continuous improvement focused on enhancing the end-to-end customer experience, both internal and external to the organization.
- The ability to inspire, motivate, coach, and develop individuals to achieve outstanding performance through personal leadership style and behaviors.
- Information Technology literate, with proficiency in Office Systems, e.g., Microsoft Office for word processing, spreadsheets, database, and presentations.
- Proven stakeholder/client relationship management experience.
- Good understanding of various codes of professional ethics and standards as promulgated by the PMI.
On top of a competitive salary, great teams, and exciting career opportunities, we also offer a wide range of benefits, including:
- Minimum of 25 days holiday, plus bank holidays, and the option to 'buy' extra days.
- Defined contribution pension scheme, with Gallagher contributing to it.
- Life insurance, paying 4x basic annual salary, with options to top up.
- Income protection, covering up to 50% of annual income, with options to top up.
- Health cash plan or Private medical insurance.
We value inclusion and diversity, and we are committed to creating a workplace that is welcoming and inclusive for all employees. We believe that our diversity is a strength, and we strive to create a workplace where everyone feels valued and respected.
Gallagher is Disability Confident Committed, and we are committed to making our recruitment process inclusive and accessible. If you require reasonable adjustments to your application, please let us know.
