Operational Risk Manager
7 hours ago
Citi, the leading global bank, has approximately 200 million customer accounts and conducts business in more than 160 countries and jurisdictions. Our commitment to diversity includes a workforce that represents the clients we serve from all walks of life, backgrounds, and origins. We foster an environment where the best people want to work. We value and demand respect for others, promote individuals based on merit, and ensure opportunities for personal development are widely available to all.
Key Responsibilities:- Establish and oversee the application of operational risk policies, technology, and tools, and governance processes to create lasting solutions for minimizing losses from failed internal processes, inadequate controls, and emerging risks.
- Independently assess risks and drive actions to address the root causes that persistently lead to operational risk losses by challenging both historical and proposed practices.
- Governance and oversight may include (not limited to) technology operational risk, risk for example.
- Serves as a subject matter expert for Issues Management (KPI/KRI/Corrective Action Plans)
- Resolves transactional level escalations coming from the vendor or internal partners
- Analyses a multitude of scorecards/performance management tools in an attempt to mitigate exposure (risk/financial/regulatory)
- Monitors goals are met through performance, risk, and relationship oversight of our extended supply chain
- Develops and maintains relationships across the business users and Lines of Defence to better understand and deliver customer requirements by responding to changes in the internal and external business environment
- Can exercise independence of judgement and autonomy.
- Previous experience navigating and networking across an enterprise utilizing internal and external resources Third Party Oversight/Vendor Oversight experience preferred
- In-depth knowledge of Operational processes and technology platforms supporting the Operations.
- Business writing experience preferred
- Ability to work independently
- 27 days annual leave (plus bank holidays)
- A discretionary annual performance-related bonus
- Private Medical Care & Life Insurance
- Employee Assistance Program
- Pension Plan
- Paid Parental Leave
- Special discounts for employees, family, and friends
- Access to an array of learning and development resources
Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self, every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive.
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