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Lead Officer for Student Records Management

2 months ago

London, Greater London, United Kingdom UCL Eastman Dental Institute Full time

Position Overview

The Student Records and Lifecycle Management team plays a vital role within UCL's academic administration. This dynamic team collaborates closely with various faculties and departments to ensure a comprehensive understanding of the academic processes that influence student records throughout their academic journey.

The Senior Student Records Officer will take charge of ensuring the precision and completeness of student records across the institution. This role serves as a crucial liaison for students, academic staff, and professional services regarding student records, institutional procedures, and regulatory compliance. Building and maintaining strong relationships with stakeholders is essential.

Key responsibilities include overseeing the distribution of student award documentation, such as transcripts and both digital and physical certificates, as well as managing the resolution of student inquiries effectively.

Candidate Profile

The ideal candidate will possess extensive experience in an administrative support capacity within a fast-paced academic setting, demonstrating a strong familiarity with the SITS student information system or similar record-keeping systems. A solid understanding of the UK Higher Education landscape and relevant immigration laws affecting students is crucial, along with the ability to interpret and provide guidance on complex regulatory issues.

Exceptional written and verbal communication skills are required, along with a commitment to delivering outstanding customer service. Proficiency in IT and the ability to prioritize and organize tasks efficiently to meet deadlines are also essential attributes.

Benefits Offered

This role offers not only exciting challenges but also a range of attractive benefits, including:

  • 41 days of annual leave (27 days of annual leave, 8 bank holidays, and 6 closure days)
  • Option to purchase an additional 5 days of annual leave
  • Defined benefit pension scheme (CARE)
  • Cycle to work scheme and season ticket loan
  • Immigration loan
  • Relocation assistance for specific positions
  • On-site nursery facilities
  • Access to an on-site gym
  • Enhanced maternity, paternity, and adoption pay
  • Employee assistance program: Staff Support Service
  • Discounted medical insurance