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Branch Sales Assistant

2 months ago


Enfield Town, Greater London, United Kingdom Resideo Full time
Job Title: Branch Assistant - Sales

We are seeking a highly motivated and customer-focused Branch Assistant to join our team in the Enfield branch. This is a Monday-to-Friday role with excellent opportunities for career development in customer service, account management, and B2B sales.

Key Responsibilities:
  • Deliver exceptional customer service, maintaining strong relationships with customers and supply partners.
  • Work effectively with key vendors and customers to promote growth and development of strong partnerships.
  • Support achieving and delivering Branch KPIs, identifying new ways to innovate and drive growth.
  • Receive and process weekly stock deliveries, ensuring goods are stored correctly.
  • Handle customer returns, following our returns procedure to achieve customer credits and necessary administration work.
  • Respond to inbound calls, seeking opportunities to increase customer requests and quotations.
  • Make outbound calls to proactively seek new opportunities, offering alternatives and utilizing promotions to increase returns.
  • Serve on the Trade Counter, supporting customers and following company processes.
  • Manage and respond to customer queries on tenders, quotations, and technical queries, passing on to relevant departments when necessary.
  • Manage outbound deliveries, picking, packing, and creating relevant courier paperwork.
Requirements:
  • High School/College Diploma.
  • Prior sales/customer service experience, preferably in a trades or wholesale environment, but retail experience will be considered favorably.
  • Ability to multitask.
  • Excellent communication skills.
  • Ability to work in a fast-paced, demanding environment.
  • Ability to work effectively in a team.
  • Positive attitude.
What We Value:
  • Previous industry experience in a wholesale distributor or working on a trade counter would be an advantage.
  • Ability to work on the phone with customers, providing advice, and looking for sales or upselling opportunities.
  • Strong interpersonal skills.
  • Ability to work autonomously and collaboratively as part of a team.
  • Strong desire to learn.
What's in It for You:
  • Stable permanent role Monday to Friday.
  • Great work environment.
  • Bonus scheme paid quarterly.
  • Excellent company benefits and pension contribution.
  • Genuine opportunities for progression.
  • Opportunity to work for a forward-thinking global brand.