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Branch Sales Assistant
2 months ago
We are seeking a highly motivated and customer-focused Branch Assistant to join our team in the Enfield branch. This is a Monday-to-Friday role with excellent opportunities for career development in customer service, account management, and B2B sales.
Key Responsibilities:- Deliver exceptional customer service, maintaining strong relationships with customers and supply partners.
- Work effectively with key vendors and customers to promote growth and development of strong partnerships.
- Support achieving and delivering Branch KPIs, identifying new ways to innovate and drive growth.
- Receive and process weekly stock deliveries, ensuring goods are stored correctly.
- Handle customer returns, following our returns procedure to achieve customer credits and necessary administration work.
- Respond to inbound calls, seeking opportunities to increase customer requests and quotations.
- Make outbound calls to proactively seek new opportunities, offering alternatives and utilizing promotions to increase returns.
- Serve on the Trade Counter, supporting customers and following company processes.
- Manage and respond to customer queries on tenders, quotations, and technical queries, passing on to relevant departments when necessary.
- Manage outbound deliveries, picking, packing, and creating relevant courier paperwork.
- High School/College Diploma.
- Prior sales/customer service experience, preferably in a trades or wholesale environment, but retail experience will be considered favorably.
- Ability to multitask.
- Excellent communication skills.
- Ability to work in a fast-paced, demanding environment.
- Ability to work effectively in a team.
- Positive attitude.
- Previous industry experience in a wholesale distributor or working on a trade counter would be an advantage.
- Ability to work on the phone with customers, providing advice, and looking for sales or upselling opportunities.
- Strong interpersonal skills.
- Ability to work autonomously and collaboratively as part of a team.
- Strong desire to learn.
- Stable permanent role Monday to Friday.
- Great work environment.
- Bonus scheme paid quarterly.
- Excellent company benefits and pension contribution.
- Genuine opportunities for progression.
- Opportunity to work for a forward-thinking global brand.