Technical Services Leader
3 weeks ago
Position: Workshop Controller
Company: Marshall Motor Group
Role Overview:
As a pivotal member of our team, the Workshop Controller will oversee the daily functions of our service department, ensuring efficient operations and high-quality service delivery. This full-time, permanent position is ideal for an individual with a passion for leadership and customer satisfaction.
About Us:
Marshall Motor Group stands as one of the UK's largest automotive dealer networks, representing a diverse range of esteemed manufacturers. Our commitment to excellence extends beyond our vehicles to our dedicated workforce, fostering an environment where employees can thrive and grow.
Key Responsibilities:
- Lead and inspire a team of skilled technicians, both qualified and apprentices.
- Assign work orders and manage technician schedules effectively.
- Conduct regular quality assessments to ensure compliance with brand standards.
- Enhance service profitability through strategic upselling and efficient time management.
- Maintain and update workshop technical systems, including service booking databases.
- Deliver exceptional customer service, addressing inquiries both in-person and over the phone.
- Collaborate closely with the Service Advisor team to ensure seamless operations.
Candidate Profile:
The ideal candidate will possess:
- Proven experience in a Workshop Controller role, preferably within a franchised dealership.
- Intermediate IT skills, with familiarity in managing electronic Vehicle Health Check (eVHC) software.
- Strong leadership capabilities, with a focus on team motivation and development.
- Excellent customer service skills, complemented by a calm and professional demeanor.
- Effective problem-solving abilities, with a proactive approach to identifying potential challenges.
If you are looking to advance your career in a dynamic and supportive environment, we encourage you to explore this opportunity with Marshall Motor Group.
Equal Opportunity Statement:
We are committed to providing equal employment opportunities and promoting diversity within our workforce.
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