Customer Success Professional

2 weeks ago

London, Greater London, United Kingdom BMS Performance Full time £49,500
Customer Success Manager

Join BMS Performance, a market-leading business providing software products to the insurance industry, and take on the exciting role of Customer Success Manager in Worcester.

About the Role:

We are seeking a highly skilled and experienced Customer Success Manager to strengthen client relationships and provide excellent customer service. As a key member of our team, you will work closely with Account Managers to ensure clients use our software as efficiently and optimally.

Key Responsibilities:

  • Develop and maintain strong relationships with clients to drive customer satisfaction and retention.
  • Provide exceptional customer service and support to clients, addressing their needs and concerns in a timely and professional manner.
  • Work collaboratively with Account Managers to identify and capitalize on opportunities to upsell and cross-sell our software products.
  • Conduct regular business reviews with clients to understand their needs and provide tailored solutions.
  • Stay up-to-date with industry trends and developments to ensure our clients receive the best possible service.

Requirements:

  • 3+ years of proven experience in a customer success role in the software or insurance industry.
  • Knowledge of software development and the full product lifecycle (advantageous).
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and colleagues.
  • Strong problem-solving and analytical skills, with the ability to identify and capitalize on opportunities.
  • Ability to work in a fast-paced environment and prioritize multiple tasks and deadlines.

What We Offer:

  • A competitive basic salary of £49,500, plus company bonus.
  • 25 days' holiday + bank holidays, plus critical illness cover and life assurance.
  • Hybrid working arrangement, with 3 days per week in the office in Worcester.

About BMS Performance:

BMS Performance is a market-leading business providing software products to the insurance industry. We pride ourselves on our positive, inclusive, and collaborative working culture, and we are committed to providing our clients with the best possible service.

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