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Service Desk Engineer

2 months ago

London, Greater London, United Kingdom Henderson Scott Full time
2nd Line Service Desk Engineer

Henderson Scott is seeking a skilled 2nd Line Service Desk Engineer to join our team in London. As a key member of our IT department, you will be responsible for providing technical support and solutions to our clients.

Key Responsibilities:
  • Manage and support physical servers, networking, SAN infrastructure, virtualised solutions, security, and Azure.
  • Respond to alerts created by proactive monitoring, ITSM & security tools, and day-to-day management of client solutions such as Azure Backup and Site Recovery, VMware virtualised infrastructure, and supporting SAN storage.
  • Assist in updating and deploying existing and new technologies, installation guides, and ensuring client documentation is up to date.
Requirements:
  • Minimum 3 years' experience working as a Service Desk Engineer.
  • Ideal technical skills (at 2nd Line level):
    • Microsoft Windows (10 & 11) & Apple OS
    • Microsoft Server (2012, 2016, 2019 & 2022)
    • Microsoft Office 365 (Exchange Online, Teams, SharePoint, OneDrive for Business, Forms, PowerApps/Flow, PowerBI, Intune/Endpoint Manager/Autopilot)
    • Microsoft AD, Windows Server, Exchange Server, RDS
    • Hosted Telephony Administration (RingCentral/8x8)
    • Server & SAN solutions (Dell/HPE)
    • Backup & DR (Microsoft/Veeam/BackupExec/Azure)
    • Virtualisation Management (VMware/Hyper-V)
    • Networking (Cisco/HPE/Dell)
    • Firewall Administration (Cisco/WatchGuard/Fortigate)
    • Microsoft Azure

Henderson Scott offers a competitive salary of £32 - 36K and a remote/hybrid work arrangement. If you are a dynamic individual looking to work within an operationally mature team, please apply for this exciting opportunity.