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Social Prescribing Link Worker

2 months ago

Bristol, Bristol, United Kingdom Armada Family Practice Full time

About the Role

We are seeking a highly motivated and experienced Link Worker to join our team at Armada Family Practice. As a Link Worker, you will play a vital role in empowering individuals to take control of their health and wellbeing by connecting them with community-based services and support.

Key Responsibilities

  • Take referrals for patients within the SWIFT PCN catchment area from GP practices, allied health and community professionals.
  • Provide personalized support to individuals, their families and carers to take control of their health and wellbeing, live independently and improve their health access and outcomes.
  • Develop trusting relationships by giving people time and focus on what matters to them. Take a holistic approach, based on the person's priorities and the wider determinants of health.
  • Co-produce a simple personalized care and support plan to improve health and wellbeing, introducing or reconnecting people to appropriate community groups and statutory services.
  • Work with a diverse range of people and communities to draw on and increase the strengths and capacities of local communities, enabling local voluntary organizations and community groups to receive social prescribing referrals.
  • Work collectively with all local partners to ensure community groups are strong and sustainable.
  • Provide a regular confidence survey to community groups receiving referrals, to ensure that they are strong, sustained and have the support they need to be part of social prescribing.
  • Work sensitively with people, their families and carers to capture key information, enabling tracking of the impact of social prescribing on their health and wellbeing.
  • Support referral agencies to provide appropriate information about the person they are referring. Provide appropriate feedback to referral agencies about the people they referred.
  • Work closely within the MDT and with GP practices within the PCN to ensure that the social prescribing referral codes are inputted into clinical systems.

Requirements

  • NVQ Level 3, Advanced level or equivalent qualifications or working towards.
  • Demonstrable commitment to professional and personal development.
  • Experience of working directly in a community development context, adult health and social care, learning support or public health/health improvement (including unpaid work).
  • Experience of supporting people, their families and carers in a related role (including unpaid work).
  • Experience of supporting people with their mental health, either in a paid, unpaid or informal capacity.
  • Experience of working with the VCSE sector (in a paid or unpaid capacity), including with volunteers and small community groups.
  • Experience of data collection and using tools to measure the impact of services.
  • Experience of partnership/collaborative working and of building relationships across a variety of organizations.
  • Knowledge of the personalized care approach.
  • Understanding of the wider determinants of health, including social, economic and environmental factors and their impact on communities, individuals, their families and carers.
  • Understanding of, and commitment to, equality, diversity and inclusion.
  • Knowledge of community development approaches.
  • Knowledge of IT systems, including ability to use word processing skills, emails and the internet to create simple plans and reports.

Personal Qualities and Attributes

  • Ability to actively listen, empathize with people and provide person-centered support in a non-judgmental way.
  • Able to provide a culturally sensitive service, by supporting people from all backgrounds and communities, respecting lifestyles and diversity.
  • Commitment to reducing health inequalities and proactively working to reach people from diverse communities.
  • Able to support people in a way that inspires trust and confidence, motivating others to reach their potential.
  • Ability to communicate effectively, both verbally and in writing, with people, their families, carers, community groups, partner agencies and stakeholders.
  • Ability to identify risk and assess/manage risk when working with individuals.
  • Have a strong awareness and understanding of when it is appropriate or necessary to refer people back to other health professionals/agencies, when the person's needs are beyond the scope of the link worker role when there is a mental health need requiring a qualified practitioner.
  • Able to work from an asset-based approach, building on existing community and personal assets.
  • Ability to maintain effective working relationships and to promote collaborative practice with all colleagues.
  • Commitment to collaborative working with all local agencies (including VCSE organizations and community groups). Able to work with others to reduce hierarchies and find creative solutions to community issues.
  • Can demonstrate personal accountability, emotional resilience and ability to work well under pressure.
  • Ability to organize, plan and prioritize on own initiative, including when under pressure and meeting deadlines.
  • High level of written and oral communication skills.
  • Ability to work flexibly and enthusiastically within a team or on own initiative.
  • Understanding of the needs of small volunteer-led community groups and ability to support their development.
  • Able to provide motivational coaching to support people's behavior change.
  • Knowledge of, and ability to work to, policies and procedures, including confidentiality, safeguarding, lone working, information governance, and health and safety.

Other Requirements

  • Meets DBS reference standards and criminal record checks.
  • Willingness to work flexible hours when required to meet work demands.
  • Access to own transport and ability to travel across the locality on a regular basis, including to visit people in their own homes.