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Network and Cybersecurity Specialist
1 month ago
This is a remote role that requires occasional on-site presence in our Coventry office for the first two weeks. You will join our high-paced Infrastructure Engineering team as a dedicated Network Engineer, providing support escalation for internal customers and maintaining internal and production networks across multiple sites and data centers.
Key Responsibilities:- Deploy, improve, and modify network configuration, including Cisco firewalls and switches, to meet business needs.
- Collaborate with the Network Analyst, Service Ops team, and Engineering teams to resolve escalated problems.
- Identify opportunities to enhance our service to customers, ensuring SLAs are exceeded and customer feedback is consistently high.
- Provide assistance to colleagues within and outside the Engineering team for issues related to our application and platforms.
- Improve existing systems and capacity monitoring.
- Adhere to internal processes, including change, incident, and problem management.
- Ensure all system aspects are adequately documented and reviewed.
- Strong Cisco Networking skills (ASA's, Switches, Firepower, FTD) - CCNA.
- Good extended network administration experience, Load balancers, VMWare, WAN, WLAN, and LAN configurations, network problem solving.
- SDWAN Experience (Juniper SRX).
- Excellent understanding of DHCP, DNS, TCP/IP.
- Experience working in a change control environment.
- Strong troubleshooting skills and ability to interpret fault descriptions.
- ITSM experience (server desk plus, ServiceNow).
- Excellent communication skills.
- Ability to manage and prioritize own workload.
Knowledge of the following would be advantageous:
- Configuration and support of VMWare ESX environments.
- Microsoft SQL server experience.
- Windows Server and desktop management and configuration.
- Network Load Balancers.
- Hosting.
- Network monitoring software experience (Solarwinds, PRTG, Logic Monitor).
- Enterprise storage.
ParentPay Group brings together eleven brands that drive development in EdTech. As Europe's largest EdTech provider, we help primary and secondary schools streamline their cashless payments, improve parent engagement, safely manage meals, and securely store their data. We create time for learning.
