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Service Account Manager

1 month ago

Northampton, Northamptonshire, United Kingdom Exotec Full time
Join Exotec's Robotics Maintenance Team

We are at the forefront of technological excellence, redefining the relationship between humans and robots. Our solutions contribute to the success of leading brands in retail and e-commerce, revolutionizing order fulfillment while mitigating labor constraints and increasing workplace safety.

As a maintenance contract engineer at Exotec, you will:

  • Ensure the smooth execution of maintenance contracts with our clients, including contracting, monitoring, reporting, invoicing, security, updates, and quotes.
  • Act as the primary point of contact for contract-related issues, including KPIs and invoicing.
  • Participate in the handover of customer sites between deployment and maintenance teams.
  • Monitor suppliers on customer sites, ensuring compliance with contracts, guarantees, and spare parts requirements.
  • Contribute to improving the reliability of our systems through your actions.

Requirements:

  • Engineering school degree or a 5-year degree in business engineering.
  • First successful experience as a contract engineer or business manager.
  • Ability to analyze technical maintenance data.
  • General knowledge of electronics, mechanics, and automation.
  • Autonomy, rigor, and excellent interpersonal skills.
  • Interest in demanding technical environments, analysis, and problem-solving.