Senior Account Manager

3 weeks ago


Northampton, Northamptonshire, United Kingdom OCS Group Full time
Job Title: Senior Account Manager

We are seeking a highly skilled Senior Account Manager to lead our client relationships and drive service excellence across our operations. As a key member of our team, you will be responsible for establishing and maintaining strong working relationships with clients, based on trust, integrity, and open communication.

Main Responsibilities:

  • Lead service delivery operations, driving efficiency and ensuring high standards across all aspects of the account.
  • Innovate and implement strategies to continually improve the service.
  • Manage non-core additional works and seek out opportunities for growth, ensuring expansion of the service delivery and contract scope.
  • Maintain strong, trusting relationships with senior stakeholders, as well as Centre and Regional Facilities Managers.
  • Take ownership of developing and delivering best-in-class services to exceed client expectations and improve overall business value.

Requirements:

  • Health & Safety Certification: IOSH or NEBOSH certification is essential.
  • Professional Memberships: Membership in relevant professional bodies is desirable.
  • Education: A degree-level qualification (e.g., Dip FM) is highly desirable.
  • Commercial Acumen: Strong financial and commercial awareness in a client-focused environment is required.
  • Soft Services Experience: Previous experience managing soft services, especially high-end front-of-house operations and specialist cleaning services, is highly preferred.
  • IT Proficiency: High proficiency in MS Office software is essential.

What will you get in return?

  • Company car or car allowance
  • A pension scheme- to save for the future
  • Access to high street discounts
  • Access to low interest loans
  • Recognition scheme 'OCS Stars'- monetary rewards given to top performers
  • Training and Development
  • Long Service Awards
  • Cycle to work scheme- discounted bicycles
  • Access to our Employee Assistance Programme- 24-7 Wellbeing Support


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