Customer Engagement Specialist

4 weeks ago


NewtonleWillows, St. Helens, United Kingdom EE Full time
About the Role

If you possess strong communication skills and enjoy engaging with individuals, this position may be a perfect fit for you. Whether you have extensive life experience in relationship building or find yourself mediating family discussions, you likely have transferable skills that can lead to success in a customer engagement role with EE.

We provide comprehensive training to ensure you are well-prepared to discuss our diverse range of products and services confidently. Our approach is not about aggressive sales tactics; instead, we focus on meaningful conversations with customers over the phone, exploring how we can enhance their digital experiences and identify the best products for their needs.

What We Offer

We recognize that life is dynamic, and this role is designed with flexibility in mind. We are committed to supporting your success, ensuring you can manage personal commitments effectively. Some of the ways we facilitate this include:

  • Scheduling your own breaks and banking time.
  • Occasional opportunities for remote work.
Benefits

Joining our team comes with a variety of benefits:

  • A competitive starting salary with potential for growth.
  • Significant discounts on EE & BT products, saving you money on your mobile and broadband services.
  • Opportunities for career development and support in achieving your professional goals.
  • Volunteering days to contribute to your local community.
  • Optional private healthcare and dental plans for you and your family.
  • A concierge service to assist with your needs.
  • Free on-site parking.

In addition to these benefits, we pride ourselves on fostering a positive team culture, providing meaningful support, and offering tailored training to help you build a rewarding career.



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