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Clinical Support and Rehabilitation Coordinator
2 months ago
About the Role
We are seeking a highly skilled and experienced clinician to join our Personal Injury team as a Support and Rehabilitation Coordinator (SRC). As an SRC, you will be a key point of contact for our clients and their families, providing education, support, signposting, and advocacy to help them navigate the rehabilitation process.
Key Responsibilities
- Liaise with clients who have sustained a serious injury or illness, providing education, support, and advocacy to help them manage their expectations and navigate the rehabilitation process.
- Deliver a smooth transition of new clients from acute NHS services, liaising with treating medical, therapeutic, and care staff to ensure seamless care.
- Act as a link between lawyers, public bodies, agencies, charities, NHS, and DWP to ensure effective communication and secure additional statutory or voluntary services where required.
- Provide on-going support, signposting, coordination, or practical support to clients and their families, ensuring they are maximizing their statutory welfare entitlement.
- Prepare and showcase our SRC service to NHS Trusts, charities, and outside agencies to promote our services and encourage referrals of new clients.
- Follow up with clients to gain feedback and suggestions about our services to help us progress and improve.
About You
- Experience working within the UK healthcare or social care system.
- Experience of working environments with a passion for high-quality client-centered practice.
- A clinician by background with current registration with your governing body (e.g., NMC, HCPC, etc.).
- Knowledge of healthcare, rehabilitation, welfare policy, and advocacy services.
- Understanding of relevant rehabilitation codes, Mental Capacity Act, and welfare benefits.
- Awareness of external stakeholders (Headway, SIA, Aspire).
- Experience working in a clinical, health, or social care setting.
- Understanding of complex and multifaceted conditions (e.g., brain, spinal cord injury, orthopaedic injury, birth injury, industrial disease, bereavement).
- Experience of working in multiple settings (e.g., acute, post-acute, community settings).
- Experience of working within a Multi-Disciplinary Team (MDT) framework.
- Confident to work autonomously and independently.
- Full UK driving license and access to a car.
Our Benefits
- 25 days' holiday as standard, plus bank holidays.
- Generous and flexible pension schemes.
- Volunteering days – two days of volunteering every year for a cause of your choice (fully paid).
- Westfield Health membership, offering refunds on medical services alongside our Aviva Digital GP services.
We offer a wide range of well-being initiatives to encourage positive mental health both in and out of the workplace. Our Flexible by Choice programme gives colleagues more choice over a hybrid way of working, subject to role, team, and client requirements. We have been ranked in the Best Workplaces for Wellbeing for Large Organisations for 2024.
We are committed to being a diverse and inclusive workplace where our colleagues can flourish. Our responsible business programmes are fundamental to who we are and our purpose. We're committed to social responsibility, community investment activity, and tackling climate change, with four strands: Our People, Our Community, Our Environment, and Our Pro Bono.
