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Administrative Support Officer

2 months ago

StokeonTrent, Stoke-on-Trent, United Kingdom University Hospital of North Midlands NHS Trust Full time
Job Summary

The post holder will be required to provide administrative support to the medical and nursing staff within the speciality. This will involve undertaking tasks such as audio typing, word processing, document distribution, filing, and scanning.

Main Responsibilities
  • Deal with external and internal telephone queries from staff, patients, and other stakeholders.
  • Be able to touch type to a high standard.
  • Locate and track case notes.
  • Support the speciality team in the delivery of waiting list management.
  • Prioritise and plan workload and organise own time.
  • Ensure patient information is requested and provided in a timely manner.
  • Ensure incoming and outgoing correspondence is dealt with in a timely manner.
About Us

University Hospitals of North Midlands NHS Trust is a leading healthcare provider in the region. We serve a large population and are highly regarded for our facilities, teaching, and research. Our workforce of over 11,000 staff provide emergency treatment, planned operations, and medical care from two hospital sites.

Job Requirements
  • GCSE English and Maths or equivalent.
  • Proven experience of touch typing.
Desirable Qualifications
  • NVQ2/RSA2 word processing or equivalent.
Key Skills and Abilities
  • Good computer skills.
  • Able to manage a varied workload and prioritise effectively.
  • Excellent communication skills.
  • Experience of telephone communication with a wide range of individuals and organisations.
  • Ability to work as part of a team.
Personal Qualities
  • Flexible approach to managing workload.
  • Ability to communicate appropriately with colleagues, patients, and carers, General Practitioners, and external organisations.