Order Processing Specialist

7 days ago


Bordon, Hampshire, United Kingdom Venus Recruitment Ltd Full time
About the Role

We are seeking a highly skilled and detail-oriented Customer Service Representative to join our team at Venus Recruitment Ltd. As a key member of our Customer Service Team, you will play a vital role in ensuring that customer orders are accurately processed and delivered on time.

Key Responsibilities
  • Order Processing: Accurately enter customer orders and review contracts to ensure all key elements are correct.
  • Quotation Creation: Create precise, professional quotations, including any additional charges.
  • Customer Communication: Handle telephone orders and inquiries with efficiency and professionalism.
  • Supply Chain Management: Collaborate with internal and external suppliers to ensure product availability.
  • Technical Support: Provide customers with technical information.
  • Logistics Coordination: Coordinate with warehouse, production staff, and transport carriers to meet customer delivery expectations.
  • Record Keeping: Maintain records of customer orders, dispatch notes, and proof of deliveries.
Requirements
  • Technical Skills: Excellent keyboard and PC skills.
  • Communication Skills: Strong telephone communication skills with a professional and approachable manner.
  • Problem-Solving Skills: Ability to work under pressure and manage changing priorities.
  • Experience: Previous experience in Customer Service or a similar environment is essential.
  • Location: Reasonably local with transport due to rural location.
Challenges and Expectations
  • Prioritization: Prioritise tasks to meet customer order and delivery deadlines.
  • Cultural Competence: Communicate effectively across different cultures and time zones.
  • Customer Satisfaction: Ensure customer satisfaction by meeting company service level agreements.
  • Quality Standards: Adhere to company quality standards and procedures.
Why Join Us?
  • Dynamic Team: Play a key role in a dynamic team.
  • Customer Satisfaction: Make a real impact on customer satisfaction.
  • Collaborative Environment: Work in a fast-paced, collaborative environment.
  • Benefits: Great benefits.


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